Pfffff I’ve called them 4 different times. The last time was today asking about my case I opened last week with a TAC number my dealership opened up with Toyota. Nobody has done anything. And I am feeling really not good about no communication from Toyota. Even just saying hey we hear you and are looking into it.Please submit a claim to the Toyota Brand Engagement Center by calling at (800) 331-4331
Thanks for sharing this, just submitted my complaint there as well.. hoping TSB is released shortly
It’s a waste of time right now. Unless you have a dealer that will go above and beyond. Mine acknowledged the noise, but they said the brakes technically meet the Toyota specifications. Which means they won’t do anything until they hear from corporate.Anyone have this issue and had the dealer actually fix it? I just KNOW that if I take mine to the dealer I will just waste my time and they will give me excuses.
It’s a waste of time right now. Unless you have a dealer that will go above and beyond. Mine acknowledged the noise, but they said the brakes technically meet the Toyota specifications. Which means they won’t do anything until they hear from corporate.
My rotor is definitely showing large wear marks, and the noise is getting louder. On my most recent warranty claim with the brand engagement website, I at least was told someone from engineering/quality has seen my video. Also, the customer service representative said the noise was so loud and annoying in the video they had to stop the video.
I wish you better luck than me.
Not sure if it'll do any good. Noise is not a safety concern for NHTSA.
I would agree to disagree. When I am reversing it so loud I take my foot of the brake. Subconsciously because I know the noise stops. So eventually I’ll back into something because I was trying to get around the noiseNot sure if it'll do any good. Noise is not a safety concern for NHTSA.
I posted earlier. Yes the dealer replaced the pads and turned the rotors. They said it was excessmetal in the pads.Anyone have this issue and had the dealer actually fix it? I just KNOW that if I take mine to the dealer I will just waste my time and they will give me excuses.