the mobile app has stopped receiving data from my car

[jawson]

Same. Stopped working a few days ago. Also noticed the sat maps not working in car and can’t go into the app downloads.

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[tildascot]

And, two days after booking the car into Porsche, it has all started working again

 

[jawson]

And mine has also just started working again by itself. Noticed because the Google maps images appeared suddenly whist driving. App checking back in now.

 

[kEV]

So this is a weird one. My car has lost remote access for charging management purposes again. As a recap that means you can’t see the state of charge or set the max charge level. This means I can’t use my smart tariff with Octopus Electricity.

The weird bit is that it happened in the same location it did last time. I was on a 250 mile round trip to Brighton like last time and it stopped receiving updates as soon as I stopped in Brighton! Fortunately it’s due in tomorrow for an examination of my frunk catch that won’t close and to get the 28.13 update which is a prerequisite for a warranty investigation apparently. Let’s see…

Update.

so they fixed the frunk catch but most importantly for 3 weeks after getting the update I have had no remote access problems and no spurious errors in the car. I’m not sure 3 weeks is enough time to wait mind you.

 

[racerjim]

Mine started doing this today. It’s a bit different, as the vehicle data does update when pulling down the screen to refresh. But the SOC does not update. And I don’t appear to be able to send a departure to the vehicle. Guess I will go read through this whole thread….

 

[racerjim]

OK, after reading through all this, I have a different problem. My app is connected to the car. I can lock and unlock remotely. But I can't see SOC or plan a departure. Weird. Might have to call the dealer.

 

[Saladin]

OK, after reading through all this, I have a different problem. My app is connected to the car. I can lock and unlock remotely. But I can't see SOC or plan a departure. Weird. Might have to call the dealer.

It'll eventually start working again on its own. It's happened to me twice and lasted 1-2 weeks.

 

[kEV]

OK, after reading through all this, I have a different problem. My app is connected to the car. I can lock and unlock remotely. But I can't see SOC or plan a departure. Weird. Might have to call the dealer.

That’s exactly what happened to mine. The first time for 3 weeks with no obvious actions taken to fix it. The second time it was fixed when they upgraded it with the 28.13 patch, which could of course have been completely coincidental.

 

[racerjim]

Reboot of the PCM in the car fixed it.

 

[PorscheSweden]

Reboot of the PCM in the car fixed it.

How do you reboot the PCM?
My connection with the app stoped working for two days. But after I charged the car battery to 100% the app suddenly start working again

 

[racerjim]

Hold down the button inside the volume control for several seconds and release. Display will go dark and slowly repopulate

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