Unable to take delivery of Macan 4S due to multiple issues

[porschemacanev4S]

I posted this in a reply to a thread related to a similar issue, but wanted to share here as well to see if anyone else has experienced anything like this with their delivery experience. I was supposed to take delivery of my 4S yesterday, but there were a host of issues that prevented me from being able to do so.
1. App was showing “charge status not available”
2. App was showing pre-climate not available
3. Car would not let me log in as main user
4. Car would not fetch date and time. Showed 1/1/2000 and 12am
5. Car would not let me turn on automatic date and time
6. Parking cameras and functions were inoperable
7. QR code for logging into car would not populate. Had to manually attempt signing in
8. Factory reset did nothing to fix this

Oddly enough plug and charge setup worked. But there were so many other problems that I didn’t feel comfortable accepting the car. The service manager said something about PDI being done incorrectly. They mentioned that PDI was done with only one key in the car instead of two. Not sure why this would cause such a serious cascade of issues…but they’re going to attempt to PDI again and hopefully I’ll be able to pick it up tomorrow.

Seems like a huge oversight that this wasn’t discovered prior to my appointment. It was a huge waste of time and a very anticlimactic end to what was supposed to be a really exciting day. Very frustrating and disappointing first experience with Porsche. At least they provided me with a gas Macan loaner in the meantime.

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[craz8]

My car travelled with yours across the ocean. It's now at the dealership ready for PDI and delivery this week. Hopefully, my dealer sucks less at this part of the process and I don't see these issues (I can't pick up until Friday, so they have time to make several attempts to fix any simple problems)

Hopefully, a re-run of the PDI is all that they need to do here. But it's sad they didn't pick up on it and debug these problems before you arrived.

 

[macanchan]

#4&5 is the same issue.
My car also won’t auto set day/time. It worked when I took delivery and stopped when I got it back from service.

#7 when you manually sign in, did it work?
my car also doesn’t work with the QR code but I can sign in manually.
Going back to #3. Did you click the drop down arrow to switch from guest to your name?

 

[porschemacanev4S]

#4&5 is the same issue.
My car also won’t auto set day/time. It worked when I took delivery and stopped when I got it back from service.

#7 when you manually sign in, did it work?
my car also doesn’t work with the QR code but I can sign in manually.
Going back to #3. Did you click the drop down arrow to switch from guest to your name?

Yeah, manual sign-in kind of worked. It would log me in, but when I would toggle over to the “main user” tab it showed that there was no main user and no way to assign one. Definitely was not on guest mode. Tried multiple times with the same result.
Really hoping it’s just some weird PDI issue that can be resolved swiftly.

 

[macanchan]

Yeah, manual sign-in kind of worked. It would log me in, but when I would toggle over to the “main user” tab it showed that there was no main user and no way to assign one. Definitely was not on guest mode. Tried multiple times with the same result.
Really hoping it’s just some weird PDI issue that can be resolved swiftly.

Just curious did you already do the paper work on the car?

Also wondering if you've picked up the car yet. I know it's annoying to have a few issues here and there but you're really going to enjoy the 4S! I feel bad but I completely stopped driving my other cars.

Anyway, once you get the car, dont worry too much about all the minor bugs. Porsche will make things right if your car is in service for too long.

 

[porschemacanev4S]

Just curious did you already do the paper work on the car?

Also wondering if you've picked up the car yet. I know it's annoying to have a few issues here and there but you're really going to enjoy the 4S! I feel bad but I completely stopped driving my other cars.

Anyway, once you get the car, dont worry too much about all the minor bugs. Porsche will make things right if your car is in service for too long.

Service re-ran PDI first thing on Monday morning and I was able to take delivery yesterday! It was a minor inconvenience in the grand scheme of things and I'm happy that they prioritized making it right. The 4S is an absolutely incredible car and I'm in love! I can't believe how much better it is than my previous Model Y. Not even close!

 

[macanchan]

Service re-ran PDI first thing on Monday morning and I was able to take delivery yesterday! It was a minor inconvenience in the grand scheme of things and I'm happy that they prioritized making it right. The 4S is an absolutely incredible car and I'm in love! I can't believe how much better it is than my previous Model Y. Not even close!

Congrats! What color did you get? Post some photos!

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