Anyone get a Porsche Safety recall notice?

[DuckMan]

Telemedicine vs Proctologist.

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[Zonie4S]

Just a thought… Do Porsche dealers get paid for doing the updates? I’m guessing yes. OTA takes the dealer out of the equation which is not the traditional dealer model.

 

[daveo4EV]

Just a thought… Do Porsche dealers get paid for doing the updates? I’m guessing yes. OTA takes the dealer out of the equation which is not the traditional dealer model.

all warranty works (and recalls) is "reimbursed" but the rate is very very favorable to PCNA and in speaking with dealers it's well well below market - they also only allow billing of the "official" labor-unit time periods - regardless of how long it actually takes

I had a recall for my 2023 911 GT3 that was a PDI issue - dealer got reimbursed the "standard" amount - 12 time units according to the "procedures" - but my vehicle actually took over 60 time units, but dealer had to eat that difference since you can only bill the approved factory time for _ANY_ warranty/recall work…

so yeah - they get reimbursed, but I'm told it's not reflective of actual business costs.

 

[DuckMan]

all warranty works (and recalls) is "reimbursed" but the rate is very very favorable to PCNA and in speaking with dealers it's well well below market - they also only allow billing of the "official" labor-unit time periods - regardless of how long it actually takes

I had a recall for my 2023 911 GT3 that was a PDI issue - dealer got reimbursed the "standard" amount - 12 time units according to the "procedures" - but my vehicle actually took over 60 time units, but dealer had to eat that difference since you can only bill the approved factory time for _ANY_ warranty/recall work…

so yeah - they get reimbursed, but I'm told it's not reflective of actual business costs.

The trip is a real time killer for me, and it sounds like for you as well. Last visit to the dealer for scheduled wheel change and software update had us sitting in the dealership for 3+ hours, not counting 3 hour round trip drive. OTA would really be nice now that winter weather has arrived with it's inevitable salt and salt substitute road gack.

 

[PrudentOcean]

@daveo4EV Do you know what a "time unit" is? Is it one minute, or five, or something else?

I'm asking because I looked at the Porsche Dashcam installation document and it refers to time units, but I didn't get a good sense of how time-consuming the installation actually is.

 

[pdealessandrini1930]

Interested to see if this will be OTA or go to the Dealer.
OTA is usually some simple Infotainment or Map update.
This will probably be the usual drag out dealer only visit that requires connect 12V to charger, run VAL, authenticate with Germany for permission, run update, then check if applied, and so on...

Porsche seems to pack our cars with lots f subtle extra software and chips vs other OEMs. Considering the brand is a global OEM leader in ICE, Transmissions, Suspension, aerodynamics, it’s a pity they are learning about software and chips on we their loyal customers as live, real world Beta Testing sites.

I could still be ok with that but OTA software updates common to lesser brands escapes Porsche HQ techies. As a fellow owner said in this stream, pity it’s costing the MFG given they need to pay dealers service depts for all these fixes.

 

[rcomeau]

all warranty works (and recalls) is "reimbursed" but the rate is very very favorable to PCNA and in speaking with dealers it's well well below market - they also only allow billing of the "official" labor-unit time periods - regardless of how long it actually takes

I had a recall for my 2023 911 GT3 that was a PDI issue - dealer got reimbursed the "standard" amount - 12 time units according to the "procedures" - but my vehicle actually took over 60 time units, but dealer had to eat that difference since you can only bill the approved factory time for _ANY_ warranty/recall work…

so yeah - they get reimbursed, but I'm told it's not reflective of actual business costs.

ON the other hand, warranty repairs are a consistent source of revenue for dealers. Yes, they get paid less, but certify more than their costs (on average) or they would not be doing it.

My experience with my Jag, OTA updates were managed by the dealer in that the service tech was the one that pushed it to the car. Not sure if there was a technical reason our just "respecting' the chain by giving them a buck to push the button.

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