How to Log In as Main User?

[dbsb3233]

Ok, this may be the most unintuitive software system I've ever seen. And I'm a computer guy.

How do we log in as the Main User? The app tells me to do it in the car under Settings >> Profiles (which doesn't exist). The car just tells me to log in with no direction for where to do it.

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[craz8]

At the very top of the center screen is a user name and drop down. Select your user here, or there’s an option to add a new user that you can link to your Porsche ID on the app

 

[dbsb3233]

At the very top of the center screen is a user name and drop down. Select your user here, or there’s an option to add a new user that you can link to your Porsche ID on the app

We already have both our Porche IDs in that user list. But apparently neither is the Main User. We used to get Remote Access on the app but today it's showing No Remote Access from either phone and saying no Main User is logged in.

Maybe I need to remove both accounts from the car and start all over with the QR codes??

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