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Issue with app connection with the car

iPadOnWheels

Macan 4
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First Name
rob
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Nov 13, 2024
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netherlands
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macan ev 4
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Went to the dealer today where they fixed the issue with what the mecanic called a soft reset.

Almost everything is working again except for the plug & charge. But in my previous experience it's quicker anyway to just use the rfid key ring so I will not spend anytime trying to get that working again.
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Mig74

Macan 4S
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Jun 9, 2026
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France
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Macan 4S, 991.1 Carrera
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Hi !

Woke up this morning and checked if my car charged properly last night and realized the app didn't refresh after 22:29 yesterday.
Had the charging refresh issue when I got the car and it solved itself after 24h but this time I didn't retrieve any information from the car.

Tried disconnecting from the app and login again but it didn't solve the issue.

Then while driving I realized I didn't have any connection with Google using the car nav. Checked Youtube and it worked well.

Decided to ask my friend Microsoft Copilot who told me to do a reboot which I tried several times without any success.
Then he told me to disconnect my profile and login again. Doing so I never managed to get a QR code displayed and couldn't connect manually either so I decided to call Porsche support.
They were helpless and sent me a mail to register my issue. Then a technician is supposed to call me back but I never got any call. Seems I will have to go to the dealership to do a soft reset of the communication system...

I am really happy with my car but these connectivity issues are really annoying me. I always have IT issues with my cars which is funny for a CIO...

Does anyone have experienced the same thing and found a solution that doesn't require to go to the dealership?
 
 







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