4000km... and a SAFETY fail :-(

[DanielFrench]

That one is apparently now a legal requirement in the EU and UK as of (I think) last year, so you shouldn't complain about it on the Porsche, but rather complain about the regional law (that a new Tesla would need to obey as well)

That one is apparently now a legal requirement in the EU and UK as of (I think) last year, so you shouldn't complain about it on the Porsche, but rather complain about the regional law (that a new Tesla would need to obey as well)

It’s one of many annoyances.

Sponsored

 

[dgkhn]

We’re saying the same thing. If you do not see (feel) how the Macan is leagues ahead of the Model Y in terms of driving experience…



… then indeed, a Macan may not be the best option for you and you’d be better off saving money with a Model Y. And that would be completely ok, no diss, just as some people are perfectly happy with a $6 bottle of wine and don’t/cannot appreciate a nicely aged $100 bottle of wine.

I think you guys mistook my point. The reason I noted I've owned 4 Porsches is I want it to be clear that I value what Porsche offers. I am willing to pay the Porsche tax (though I am at the Macan/Boxster end of the scale). To me, my Macan 4 is worth what I paid for it and I would buy it again.

My point is, however, that Porsche prices should *also* include dealers who know what they are talking about (both sales and service), and should not require that owners constantly reset their cars' software (not that I've had that experience, but clearly others have). Do you think I'm wrong about that?

 

[Wivenhoe]

It’s one of many annoyances.

You should try living with a Lexus RZ (EV). All of the ‘safety warnings’ are overly sensitive and the ‘driver monitor’ will issue a warning even by you looking in the mirrors or out of a side window at a junction. To turn them off is a Herculean feat only to be done for long drives, which take far longer due to a highway range of less than 150 miles in summer. Hence I have bout a 4S.

 

[shawn]

The day I hit 4000 km, I celebrate with my first tow truck and a forced visit to the service center.

A week ago, I had my first big alert with a complete failure of the assistance system.
It lasted for a few hours and eventually disappeared on its own. It wasn’t the first failure—not by a long shot—but it was the first one related to SAFETY.

No, it had nothing to do with rain, fog, condensation, or anything obstructing the front sensors. It just happened.

Over the past week, I noticed a couple of erratic behaviors from the speed and road sign detection system… When I turned it off, it intermittently switched from gray to yellow. But in the end, it corrected itself.

And yesterday, almost like a macabre joke, I reach 4000 km, and once again, an error in the safety and assistance system—except this time, it has persisted for 24 hours and several attempts.

No, I’m not going to do a soft reset. Nor a hard reset. The car is simply going where it should be, to the service center, so they can fix it properly.

Maybe it’s just my perception, but take this as the opinion of someone highly involved in this forum. These types of failures are possible, of course—everything can fail. But our response as buyers should not be to try to fix these issues (and many others) by treating the car like a smartphone. And even less so to accept and justify them as something "normal."

- It is not normal for a car to have bugs.
- It is not normal for the user to have to reset anything to try to fix it.
- It is not normal that no update has been released since May.
- It is not normal that there is a total lack of information regarding these incidents.
- It is not normal when talking to customer support to feel like everything you describe sounds new to them because, in the end, we, the users, have more information than they do.

It is not normal, and I refuse to accept it.
Of course, just my humble opinion.

I have had 2or3 errors after 3 months all clear after locking the car and waiting 25 mins but needed to use the charge port emergency release once to clear the error. My Volvo xc 40 will loose sound or entire navigation and I have to reset. My Tesla would occasionally go black screen or lost camera feed with reboot to fix. My point echos what others said that car software issues which I think I have gotten used to. Not that it is acceptable but like a rock in your shoe you remove it and carry on. . I do hope that Porsche will provide updates to the system either OTA or service installation to gradually get the bugs out. Still love the car

 

[DanielFrench]

You should try living with a Lexus RZ (EV). All of the ‘safety warnings’ are overly sensitive and the ‘driver monitor’ will issue a warning even by you looking in the mirrors or out of a side window at a junction. To turn them off is a Herculean feat only to be done for long drives, which take far longer due to a highway range of less than 150 miles in summer. Hence I have bout a 4S.

You should try living with a Tesla - it's comparable to an Apple product... Everything works as it should do.

 

[DanielFrench]

I do hope that Porsche will provide updates to the system either OTA or service installation to gradually get the bugs out.

I wouldn't hold your breath... @daveo4EV has all but confirmed the car has no OTA capabilities, so those bugs you mention... yup... they're Porsche's gift to you to live with...

 

[Hut49]

I wouldn't hold your breath... @daveo4EV has all but confirmed the car has no OTA capabilities, so those bugs you mention... yup... they're Porsche's gift to you to live with...

The "no OTA capability" seems to conflict with comments on Porsche dealers websites - see https://www.porschenorthscottsdale.com/blogs/4011/porsche-electric-model-maintenance-tips/ - but I haven't checked it back to Porsche original content so its not definitive

 

[DanielFrench]

The "no OTA capability" seems to conflict with comments on Porsche dealers websites - see https://www.porschenorthscottsdale.com/blogs/4011/porsche-electric-model-maintenance-tips/ - but I haven't checked it back to Porsche original content so its not definitive

How many OTA updates have you had to date?

 

[Hut49]

None that I'm aware of

 

[daveo4EV]

I do hope that Porsche will provide updates to the system either OTA or service installation to gradually get the bugs out. Still love the car

OTA

bug fixes in vehicle systems

you didn’t buy a Tesla

 

[shawn]

I wouldn't hold your breath... @daveo4EV has all but confirmed the car has no OTA capabilities, so those bugs you mention... yup... they're Porsche's gift to you to live with...

Most of the bugs so far needed a system reset which happens when you lock the car and leave it for 20 minutes. So if OTA is limited to data only (which I occasionally see) then a service software update could be used to eliminate the bugs. If or when they ever do that is anyone’s guess. So far one service software update and another they ran a diagnostic and cleared the log as an auto reset (as I mentioned above) did the job. Definitely not ideal but I have not gotten much lately so for whatever reason it has settled down.

 

[shawn]

OTA

bug fixes in vehicle systems

you didn’t buy a Tesla

Best decision ever. OTA did not influence my switch from Tesla to the Macan. I actually don’t need the latest version of donkey kong or a Christmas update for the horn fart in my car so Tesla can keep that but I do want Rear axle steering

 

[mikeright]

I had a conversation this morning with the service center main manager regarding the issue that opened this thread. By the way it is not solved yet.

He told me that the testing machine they are using with Macans have received several updates. Last one today. But they don't have any news regarding software updates for our cars, neither through OTA nor through the testing machine.

He mentioned too that they think that Porsche is saturated right now with plenty of study requests regarding Macan EV issues. They are waiting an answer to an specific one since mid Jan when they usually used to receive solutions in one or two days.

 

[pdealessandrini1930]

The day I hit 4000 km, I celebrate with my first tow truck and a forced visit to the service center.

A week ago, I had my first big alert with a complete failure of the assistance system.
It lasted for a few hours and eventually disappeared on its own. It wasn’t the first failure—not by a long shot—but it was the first one related to SAFETY.

No, it had nothing to do with rain, fog, condensation, or anything obstructing the front sensors. It just happened.

Over the past week, I noticed a couple of erratic behaviors from the speed and road sign detection system… When I turned it off, it intermittently switched from gray to yellow. But in the end, it corrected itself.

And yesterday, almost like a macabre joke, I reach 4000 km, and once again, an error in the safety and assistance system—except this time, it has persisted for 24 hours and several attempts.

No, I’m not going to do a soft reset. Nor a hard reset. The car is simply going where it should be, to the service center, so they can fix it properly.

Maybe it’s just my perception, but take this as the opinion of someone highly involved in this forum. These types of failures are possible, of course—everything can fail. But our response as buyers should not be to try to fix these issues (and many others) by treating the car like a smartphone. And even less so to accept and justify them as something "normal."

- It is not normal for a car to have bugs.
- It is not normal for the user to have to reset anything to try to fix it.
- It is not normal that no update has been released since May.
- It is not normal that there is a total lack of information regarding these incidents.
- It is not normal when talking to customer support to feel like everything you describe sounds new to them because, in the end, we, the users, have more information than they do.

It is not normal, and I refuse to accept it.
Of course, just my humble opinion.

1,000% agree with your observations and concerns. I factory ordered and was in 1st week of commercial production. Oh, yes…! I forgot 1st buyers no matter the brand are tactically signing up to be “Beta” testers.

The Dealership experience = Flawless. The Porsche Customer Support and Roadside assistance? A total failure on both counts. 24 hrs of attempts with Porsche roadside failing and having to take a day off work my Delawr rescued me sending a flatbed and a tech from their Dealership who knew how to open the car and jump start it to get it back on the truck to the dealership for review and fixes. Turns out the main battery with 85% charge was unable to communicate with the 12V so I was dead as unable to open the car. 4 visits back to the dealership for different state glitches. Ouch! For a Porsche fanatic since 1987 and this being my 14th car of the brand of which 10 factory ordered cars, I’m speechless. I love driving it in all senses when it works. The discomfort with reliability means I need to ensure my family and I have other cars to depend on when we really need to go somewhere and get back in one piece. So my EV is currently a short hop between my home and my apartment only so if I get stuck it’s at home. All other travel will be with our ICE powered alternatives. 🥹

 

[shawn]

1,000% agree with your observations and concerns. I factory ordered and was in 1st week of commercial production. Oh, yes…! I forgot 1st buyers no matter the brand are tactically signing up to be “Beta” testers.

The Dealership experience = Flawless. The Porsche Customer Support and Roadside assistance? A total failure on both counts. 24 hrs of attempts with Porsche roadside failing and having to take a day off work my Delawr rescued me sending a flatbed and a tech from their Dealership who knew how to open the car and jump start it to get it back on the truck to the dealership for review and fixes. Turns out the main battery with 85% charge was unable to communicate with the 12V so I was dead as unable to open the car. 4 visits back to the dealership for different state glitches. Ouch! For a Porsche fanatic since 1987 and this being my 14th car of the brand of which 10 factory ordered cars, I’m speechless. I love driving it in all senses when it works. The discomfort with reliability means I need to ensure my family and I have other cars to depend on when we really need to go somewhere and get back in one piece. So my EV is currently a short hop between my home and my apartment only so if I get stuck it’s at home. All other travel will be with our ICE powered alternatives. 🥹

What did they end up replacing or repairing?

Sponsored