Car at Dealer now the APP showing "Privacy Mode" ?!

[BigApple]

They were supposed to swap out the 12V batterie. Now it says car is in Privacy Mode.
Did the service tech put the car into that state. Or is it because the car loses all the power? (They seem to not bridge Power when they swap batteries.) To me logical to do but maybe the wrong thing not sure.
The service tech told me over the phone just now that this is normal and in 1-2 days it will be back to normal. I have hard time believing it. As there is so much misinformation going around. Has anyone encountered that it really comes back on by itself? Some others in the forum did not have that experience.
My car batterie went dead. And it is basically the same thing as taking the batterie out. But when it received a boost, the unit came back on after 1h of charging. No privacy mode.
Maybe my logic cannot be applied here. Not sure what to think of it.

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[tmrqs]

There's documented cases of techs putting the car in privacy mode so people can't "spy" on what's happening on the car while in service. Wouldn't be surprised if that's the case here.

 

[krissrock]

privacy mode is the default setting right? it's basically just turning off/on all comms from the car... I would think, it's off because PCM was reset during battery change maybe...?

do you have the car back yet? you can just turn it off...

 

[prime]

Tesla and Rivian would do this when vehicles were in service. Pretty standard if the vehicle has the feature.

 

[BigApple]

Tesla and Rivian would do this when vehicles were in service. Pretty standard if the vehicle has the feature.

Scary if standard. If you are the vehicle owner. Should you not have the right to see when you car gets driven and for how long. The need to put it in privacy mode is to me “it’s non of your business when we drive your car and for how long” I don’t like that. Glad I have my aftermarket dashcam to track this stuff now.

 

[prime]

Scary if standard. If you are the vehicle owner. Should you not have the right to see when you car gets driven and for how long. The need to put it in privacy mode is to me “it’s non of your business when we drive your car and for how long” I don’t like that. Glad I have my aftermarket dashcam to track this stuff now.

I’ve never had a vehicle with that capability until modern tech vehicles today. It would make sense service mode would restrict user access to lock doors open trunk and frunk, open and close windows for the safety of service personnel working on vehicles. Service department always provide you with a pre work authorization with mileage and a post work completion document with mileage so you will know how much it’s been driven.

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