- First Name
- Tomek
- Joined
- Sep 28, 2024
- Threads
- 28
- Messages
- 321
- Reaction score
- 352
- Location
- Poland
- Vehicles
- Macan 4
This bulletin shows their approach to such problems.
"In the event of a customer complaint" tell it's by design and perhaps the customer will go away.
"In the event of customer escalation" admit OK there is a way to fix it.
They call it "subjectively unpleasant function" so as not to admit this a very clear case of bad design - the same could be said about the rattling seatbelt.
I think it's similar to the cracking sound coming from suspension over bumps but this one is much more expensive to fix so those affected are left on their own.
"In the event of a customer complaint" tell it's by design and perhaps the customer will go away.
"In the event of customer escalation" admit OK there is a way to fix it.
They call it "subjectively unpleasant function" so as not to admit this a very clear case of bad design - the same could be said about the rattling seatbelt.
I think it's similar to the cracking sound coming from suspension over bumps but this one is much more expensive to fix so those affected are left on their own.
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