- First Name
- Simon
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- Macan 4S
This thread has a number of valid, but not always resolved, issues:
Afterwards, the Octopus Intelligent Go sets up a Charging Schedule and charges your Macan EV at a lower rate of about 7p. If it charges the Macan EV outside of the 23:30 - 05:30 Window then the electric bill will also show a change to the tariff at the lower rate.
The way Octopus controls charging is by setting and enabling a future dated Departure Time and by toggling this on/off, synchronise the charging at a time where the lower tariff is applied.
Points: #1, #2, #3 and #4: after selecting your Macan EV, the Charger, passing the Test Charge is problematic. The Macan EV has to be Ready to Charge, but has to be stopped, so that Octopus can turn on the Charging, and then turn it off during a seven minute test.
The issue is that it cannot be both Ready to Charge but also stopped. During the Charging Test (and for normal operation) only Octopus should be turning the Charging on/off. There are a number of ways to "Pass" the "Charging Test" and a "Pass" is required to complete and use the Service. I raised a Support Call to suggest that they might like to consider starting with the assumption that charging was already active e.g. turn it off, turn it on and then off during the Charging Test.
Points #5 and #6: there can be issues with using Charger Apps with the Macan EV since not all Chargers are supported and I know that my Macan 4S isn't listed, so I use Macan 4 as the best match.
Point #7: this is the reason to use the Octopus Service because the lower cost tariff can be used outside of the Window 23:30 - 05:30. This can often result in more than a six hours of charge being available.
Point #8: plug in the Macan EV and the car will start to charge, Octopus send a signal and the Departure Delay is turned on so that Charging can be inhibiting. I know that whilst this often does work it isn't 100% effective. I have examined the January Octopus bill and it's clear that the Macan was often charged up to my limit at the higher rate. There are times where Octopus reduced the rate outside of the Window but many times they didn't. I raised a Support Call about this and later a second Support Call when there was no explanation or help provided.
Point #9: the Random Departure Time is setup by Octopus so that the Macan charging can be toggled on/off to control when charging coincides with Octopus's Schedule. If it is deleted or expires it will be replaced with a new Departure Time about a week in the future. Initially, it can be an odd thing to see but it is one way to control charging of the vehicle if, as seems likely, direct control of the Charger isn't practical.
Point #10: I did once see the charging rate drop down to 3.6kW. It occurred when I wanted the Macan EV charged to 100% and preconditioned the Cabin Temperature with charging enabled and the battery also at 100%. For other situations, this would be a considered a fault, for Porsche to investigate.
Points #11, #12 and #13: this is the crux of why Macan EV Owners are frustrated. The MyPorsche App does not always control the car with absolute certainty. Gaining control of the car is also required to control the charging process. Requires Octopus (or other company), Charger and Macan to interoperate.
Point #14: it certainly has worked. I did get the "Test Charge" to complete successfully and I do have the Macan EV always plugged when I'm at home. Mostly, the car will start to charge and within about 5 minutes, Octopus will create a a Schedule, charging will stop and in the morning I will find the car charged to 80% which I set in both the MyPorsche App and the Octopus App. My EV Charger has no Schedule set to inhibit charging. I do see the Departure Time toggle between On/Off and Octopus create a Schedule. But, there are many times when it just charges out of control and Octopus so far have not provided an explanation or resolution. One consequence is that my electricity bill has increased since switching to the Macan EV.
Point #15: One obvious "fix" is to control the the timing of charging outside of Octopus' Control - at least until they can provide a fix or say where the problem lies. The problem with setting a Departure Time in the Macan EV is that it has to be enabled to stop the Charging, so if Octopus toggles it off, this no longer inhibits the charging in future charging cycles.
I have an EO Home Pro 2 Charger which was supplied by Octopus and carries their branding. It is no longer sold by EO. As far as I know, Octopus are not controlling the vehicle charging with the Charger but are instead requesting the car to take control.
As an alternative, I'm experimenting with setting a charge window 23:30 - 07:30 within the EO Home App so that Octopus can only control charging within their low tariff window 23:30 - 05:30. I 'm setting the finish time on the Octopus App to 05:30. When they cannot reliably take control and inhibit the charging I won't be charged the higher tariff. I set the window to be active for eight hours everyday rather than allowing 24 hour charging that hasn't been too effective. If necessary I will experiment with altering the finish time in Octopus to also be 07:30 or set both Controls to 05:30.
One downside of inhibiting a charge outside of the MyPorsche App is that you can receive a Porsche error message and be told that there is an error with your charging configuration. The green charging picture also turns red. I just see this as confirmation that I have control over when the Macan isn't charged and the car still charges soon after 23:30.
Thinking back to my previous EV, a Tesla Model 3 LR, I used to inhibit charging in the car before 23:30 because I wasn't convinced Octopus could reliably control my Charger. Octopus couldn't vary the setting in the Tesla and this worked well enough.
I recently discovered that I have a Charging log from my EO Home Pro 2 Charger - I can export a CSV file and import it to an Excel Spreadsheet to compare how Octopus charged the car and how they adapted their tariff in my last bill. Whilst waiting (too long) for Octopus to respond I will ask them to be a bit more proactive.
- Test Charge fails by Op (Kristian)
- Octopus Test Charge not "passing"
- Octopus Test Charge is it required to “pass”?
- Octopus Test Charge how to “pass”
- PointPoint/Zappi problems with schedule with Macan EV
- Anderson not recognising Macan (Turbo) EV
- Octopus programmed after 5:30 am window charged at 7p rate
- Octopus doesn’t control when the car charges
- Why the Random Departure Time set?
- Macan EV now charging only at 3.6kW
- Macan also doesn’t respond to preconditioning, lock/unlock requests 100%
- Trying to connect to octopus Intelligent Go without success – (Mike) giving up
- Also issues with OVO Electric Supplier
- Octopus with Macan EV – it worked and charged correctly
- Bypass Octopus App using Macan Internal Timer
Afterwards, the Octopus Intelligent Go sets up a Charging Schedule and charges your Macan EV at a lower rate of about 7p. If it charges the Macan EV outside of the 23:30 - 05:30 Window then the electric bill will also show a change to the tariff at the lower rate.
The way Octopus controls charging is by setting and enabling a future dated Departure Time and by toggling this on/off, synchronise the charging at a time where the lower tariff is applied.
Points: #1, #2, #3 and #4: after selecting your Macan EV, the Charger, passing the Test Charge is problematic. The Macan EV has to be Ready to Charge, but has to be stopped, so that Octopus can turn on the Charging, and then turn it off during a seven minute test.
The issue is that it cannot be both Ready to Charge but also stopped. During the Charging Test (and for normal operation) only Octopus should be turning the Charging on/off. There are a number of ways to "Pass" the "Charging Test" and a "Pass" is required to complete and use the Service. I raised a Support Call to suggest that they might like to consider starting with the assumption that charging was already active e.g. turn it off, turn it on and then off during the Charging Test.
Points #5 and #6: there can be issues with using Charger Apps with the Macan EV since not all Chargers are supported and I know that my Macan 4S isn't listed, so I use Macan 4 as the best match.
Point #7: this is the reason to use the Octopus Service because the lower cost tariff can be used outside of the Window 23:30 - 05:30. This can often result in more than a six hours of charge being available.
Point #8: plug in the Macan EV and the car will start to charge, Octopus send a signal and the Departure Delay is turned on so that Charging can be inhibiting. I know that whilst this often does work it isn't 100% effective. I have examined the January Octopus bill and it's clear that the Macan was often charged up to my limit at the higher rate. There are times where Octopus reduced the rate outside of the Window but many times they didn't. I raised a Support Call about this and later a second Support Call when there was no explanation or help provided.
Point #9: the Random Departure Time is setup by Octopus so that the Macan charging can be toggled on/off to control when charging coincides with Octopus's Schedule. If it is deleted or expires it will be replaced with a new Departure Time about a week in the future. Initially, it can be an odd thing to see but it is one way to control charging of the vehicle if, as seems likely, direct control of the Charger isn't practical.
Point #10: I did once see the charging rate drop down to 3.6kW. It occurred when I wanted the Macan EV charged to 100% and preconditioned the Cabin Temperature with charging enabled and the battery also at 100%. For other situations, this would be a considered a fault, for Porsche to investigate.
Points #11, #12 and #13: this is the crux of why Macan EV Owners are frustrated. The MyPorsche App does not always control the car with absolute certainty. Gaining control of the car is also required to control the charging process. Requires Octopus (or other company), Charger and Macan to interoperate.
Point #14: it certainly has worked. I did get the "Test Charge" to complete successfully and I do have the Macan EV always plugged when I'm at home. Mostly, the car will start to charge and within about 5 minutes, Octopus will create a a Schedule, charging will stop and in the morning I will find the car charged to 80% which I set in both the MyPorsche App and the Octopus App. My EV Charger has no Schedule set to inhibit charging. I do see the Departure Time toggle between On/Off and Octopus create a Schedule. But, there are many times when it just charges out of control and Octopus so far have not provided an explanation or resolution. One consequence is that my electricity bill has increased since switching to the Macan EV.
Point #15: One obvious "fix" is to control the the timing of charging outside of Octopus' Control - at least until they can provide a fix or say where the problem lies. The problem with setting a Departure Time in the Macan EV is that it has to be enabled to stop the Charging, so if Octopus toggles it off, this no longer inhibits the charging in future charging cycles.
I have an EO Home Pro 2 Charger which was supplied by Octopus and carries their branding. It is no longer sold by EO. As far as I know, Octopus are not controlling the vehicle charging with the Charger but are instead requesting the car to take control.
As an alternative, I'm experimenting with setting a charge window 23:30 - 07:30 within the EO Home App so that Octopus can only control charging within their low tariff window 23:30 - 05:30. I 'm setting the finish time on the Octopus App to 05:30. When they cannot reliably take control and inhibit the charging I won't be charged the higher tariff. I set the window to be active for eight hours everyday rather than allowing 24 hour charging that hasn't been too effective. If necessary I will experiment with altering the finish time in Octopus to also be 07:30 or set both Controls to 05:30.
One downside of inhibiting a charge outside of the MyPorsche App is that you can receive a Porsche error message and be told that there is an error with your charging configuration. The green charging picture also turns red. I just see this as confirmation that I have control over when the Macan isn't charged and the car still charges soon after 23:30.
Thinking back to my previous EV, a Tesla Model 3 LR, I used to inhibit charging in the car before 23:30 because I wasn't convinced Octopus could reliably control my Charger. Octopus couldn't vary the setting in the Tesla and this worked well enough.
I recently discovered that I have a Charging log from my EO Home Pro 2 Charger - I can export a CSV file and import it to an Excel Spreadsheet to compare how Octopus charged the car and how they adapted their tariff in my last bill. Whilst waiting (too long) for Octopus to respond I will ask them to be a bit more proactive.
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