[UK} Data Pass not activated - but it did work fine.

[wuls123]

I picked up my 4S on Friday, went through all the enrolment with the OPC. Data pass was activated and worked fine until Saturday afternoon. I never lost the app connectivity as others did but only the data pass functionality.

Vodafone - 2nd line support - say it's still activated.
Porsche Smart Mobility - says it's activated

But the car now says it is not. If I toggle the 'temporary disable' in MyPorsche then the Data Pass screen in the car tells me the data pass is deactivated and I should activate it. When I toggle it back on, it has a slightly different message with the data is not activated and here's the QR code.

The QR code doesn't do anything - it is goes to part of a Porsche Website - has a Please Wait with a big spinning circle - which never stops spinning.

I've tried 30 second reset, have tried PCM reset too. Neither works. I am showing 4G with the coloured dots underneath.

So somehow, some way Vodafone and Porsche have lost sync with each other and whereas there is an activated subscription, the car doesn't recognise this anymore - and neither Vodafone or Porsche seem able to sort it out.

Bit of a disaster given it's such a key component of the car having online access!

Anyone with any suggestions - driving me mad on what is otherwise a great car.

 

[justan]

Good morning,

While waiting for the problem to be solved you can use our phone in connection sharing.

 

[wuls123]

yup that’s what I am doing. Not ideal and very odd that the data pass did work (albeit briefly) and then stopped working

 

[ukdriver]

Sounds like a dealer visit I guess.

And if you reset the PCM check that you didn’t lose the online manual in the car PCM too.

 

[taycanstuff]

Good morning,

While waiting for the problem to be solved you can use our phone in connection sharing.

Hi,

Having connection issues too with data pass, do you mean if I have my phone connected using carplay that the car will use my phone data to connect to services?

If so does using the phone data instead of the data pass mean that I should have access to all functions of the car or will I be missing some functionality compared to the data pass?

Cheers.

 

[wuls123]

No, you have to use the hotspot function on your (iPhone) and then connect from the car using Settings > WIfi to that phone.

This assumes you are talking about the PCM’s own apps that you want to use.

 

[taycanstuff]

Thanks, I'll give it a try.
So I'll be using my own phones data instead of the data pass, so hopefully means all functions should still work if I'm in range of the car.

 

[wuls123]

Correct

Sponsored