Charge flaps not opening!!

[DIJ999]

Last night when I decided to charge at home, neither flap would open with usual gesture, then when I tried touching the flap icons on the screen I got the message ‘function currently not available’. I then tried the emergency cables accessed inside the rear wings - both solid, no movement and I yanked them hard. Battery currently below 20% with no option to drive to dealer. Dealer suggested Porsche Assistance. After receiving the SMS and the request for details provided, I am still waiting ( and waiting …) for the tow truck despite message saying will contact ‘in minutes’. Anybody had this issue with the flaps, that dealer says ‘never seen it’?
What are usual experiences of Porsche Assistance?

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[TXSchnee]

Dealers are aware of the problem, my SA discouraged me from ordering as he told me that nearly every Macan EV they sold with the auto charging flaps had broken.

 

[pm4s]

1) Don't use the emergency cord to open the charge ports, that's to release the charging cable
2) Perform hard reset before taking it to the dealer (disconnect 12v negative), charge ports should work
3) Dealer is obviously lying, Macan charge ports are prone to failure, electric are the worst, manual less worse but still prone, car is cheaply built (failures range from misaligned ports, gaskets too thick, "software updates", etc.)
4) Always go for the manual doors as less chance of failure, Porsche could have easily used the emergency cord from other VAG cars but it was deemed to expensive for a 120K Macan so skimped on that one
5) Having 2 charge ports you might feel invincible but a) the crap software runs both and b) they are interlocked so if 1 is open the other cannot be opened so if the car "thinks" the broken one is open it won't allow you to open the good one
6) In case of emergency just be a man/woman and pry it off (easily done) hard part is forcing the dealer afterwards to fix it for free without hurting them

 

[Awaz]

Same here, my SA discouraged me from getting electric charging cover.
So, manual it is.

 

[Omegaman]

Unfortunate for me. My "Brand Ambassador" said nothing as we ordered this "Power Charge Port Cover" option. I get what I deserve for failure to research this issue.

 

[Zonie4S]

Sorry to hear folks are having issues with the powered charge doors. I must be one of the lucky ones as my 2025 4S has not had one issue with them. Interestingly, when configuring my car the sales person said they had them on some of the early test drive cars at PEC and they were finicky. I ordered them anyway. That said, there is a learning curve in using them.

 

[DIJ999]

“learning curve in using them”
Not much to learn and learning not the problem on this occasion.

I am still, 24hrs later waiting for Porsche Assistance here in France to get back to me. 6 reminder calls - each with a ‘will respond in minutes’. I have since asked the original Porsche main dealer, plus the one nearest to me at the moment, to get on the case and help get this resolved.
Not much to learn about Porsche Assistance in France, except that it’s ‘merde’.

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