Charging info in the My Porsche App does not update anymore

[Asdusch]

Hello from Luxembourg
Since 2 days my Porsche App doesn't update anymore.
Porsche Store told me to reinitialize everything. The problem with that is that all the trip infos will be lost.

Has someone a better idea.
Thanks.

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[Big Grack]

Glad I’m not the only one with this problem. I have constantly sent reports (I assume to Germany) but never receive a reply. Eventually had a helpful telephone call with a senior manager at Porsche UK and we deduced that as I live in the countryside where the phone signal is very weak (one bar or sometimes none) then the App cannot connect with the car when there is no signal and so is not updated. There can be no shortcut using my home WiFi. There appears to be no solution for this. When the car is receiving a signal then it all works (preconditioning etc.)

 

[raybey]

Glad I’m not the only one with this problem. I have constantly sent reports (I assume to Germany) but never receive a reply. Eventually had a helpful telephone call with a senior manager at Porsche UK and we deduced that as I live in the countryside where the phone signal is very weak (one bar or sometimes none) then the App cannot connect with the car when there is no signal and so is not updated. There can be no shortcut using my home WiFi. There appears to be no solution for this. When the car is receiving a signal then it all works (preconditioning etc.)

Its a pity they can't offer to use a different network provider. Its a shame they have cheaped out and gone with vodafone

 

[John in Dallas]

You can connect to your home WiFi. Go to settings-connections and there’ll be an option to connect to Wi-Fi.

 

[SteveInKirkland]

You can connect to your home WiFi. Go to settings-connections and there’ll be an option to connect to Wi-Fi.

I was just about to reply that I think you can setup home wifi too. I think I've done it, but the manual/software isn't super clear about when it is used and what it does.

 

[tmrqs]

You can connect to your home WiFi. Go to settings-connections and there’ll be an option to connect to Wi-Fi.

I was just about to reply that I think you can setup home wifi too. I think I've done it, but the manual/software isn't super clear about when it is used and what it does.

You can but be careful if you use CarPlay, setting up the car to connect to your home wifi tends to mess up the CP connection. It's been reported in several threads.

I've had to delete my home connection to gain back access to CP.

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