Macan EV not maintaining data connection

[pepperwhiter56]

Few weeks back my iPhone app stopped working to set climate control on the car or remotely lock and unlock it. It started giving me these errors:

When setting climate from app:
Something went wrong
This function is currently unavailable. Please try again later.

When unlocking car from app:
Unlock vehicle
This function is currently unavailable. Please try again later.

The app does connect to the phone to show things like location and charge status but often that data is lagging by several hours.

None of these issues were happening in first couple months of ownership.

Turns out the car might not be maintaining a solid data connection. It does work intermittently enough to be able to send some data to phone but not stable enough to use all remote functions from app.

Porsche customer service has shared these details with the international team and I’m waiting for a response.

I’m curious if anyone else has experienced this issue and has had success in resolving them.

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[pschloes]

I'm in the same boat, noticed it about a week ago and also waiting for Porsche America to troubleshoot with Porsche Germany...

 

[Etmaniac]

i have a similar issue since a few days. It shows 4g is active, i can always get connected remotely via the app. But none of the apps are working due to lack of internet connection. Porsche connected services are active and no privacy issues. Reboot does not help.

 

[ericf]

Yes, I had this issue. It took a long time to get it resolved with multiple trips to my Porsche Service Center. IIRC, it was the Communication Module replacement that fixed it.

The various resets of the Data Module didn’t help. My understanding (with incomplete info) is that the data module is the LTE/5G connectivity, and the Communication Module bridges the cellular connection to the PCM.

Ryley from PCNA was the most helpful when my case was escalated to them. Ask for Ryley when you check up on your case.

 

[Etmaniac]

Were you able to access the car remotely with the app?

 

[ericf]

I discovered the issue by not being able to precondition the car via the app after we got snow. And then I found that the SOS light on the headliner was not lit green (wasn’t lit at all), and the cell service icon was the same no-data icon as @pepperwhiter56 posted an image of above.

 

[OdoDog]

I see the issue with climate- but not with lock/unlock or with planned routes. So it seems to be a Porsche systems issue

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