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My Car is Missing! (Only Digitally Thankfully)

SuperH

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Helen
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For no apparent reason my personalised Macan image has disappeared from the app (iOS) even though my husband’s car is still showing properly. On his app (Android) both of our cars show as they should. I’ve checked the settings and can’t find anything useful. Any suggestions?

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SuperH

SuperH

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I can suggest to use the search function as there are other threads about this. 🙃
Ooh - thank you for reminding me! 😆 I really should have tried there first 🤦‍♀️ I did scan the top threads before asking the question, just in case it was a popular topic at the moment. Doh!
 
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SuperH

SuperH

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I can suggest to use the search function as there are other threads about this. 🙃
I don’t suppose you can point me to any can you? I have tried searching for missing image in app My Porsche car image, and various other phrases but can’t for the life of me find a relevant thread.
 
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SuperH

SuperH

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This one for instance. ;)
Thank you - you're a super star! Clearly my various combos of phrases just didn't hit the mark. Thanks for taking the time to point me in the right direction. It's appreciated :)
 

prime

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Seems like this is an issue for many of us. I have contacted customer service with no success, but I saw on another post that Porsche was aware of the problem and looking into it.
 

cottony

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Seems like this is an issue for many of us. I have contacted customer service with no success, but I saw on another post that Porsche was aware of the problem and looking into it.
I did have this issue but just noticed that car is back, unfortunately I can’t say when it started reappearing as I don’t pay a ton of attention to it when I open the app

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