Where is this Porsche dealer premium experience that I keep hearing about?

[DTaxman]

The three dealers with which I have dealt all have been great. I don't need the keyrings, etc. The long-term aspect I value most is having a Porsche loaner free of charge when my vehicle is in for maintenance. At Audi, they get me home via Uber (but I have to get back to the dealer to pick up the vehicle on my own).

The Palm Springs dealer rescued me late in the work day when I had an immediate problem with the charge port door. The Scottdale dealer did some out-of-warranty work free of charge that Porsche should have paid for (but apparently rodent damage in shipping is not considered warranty work). Fort Collins, where I bought the Macan from out of state, was great to deal with.

I went the Porsche Experience Center route (my observations of that are in another post). Yes, it cost me to do that, but I wanted the track time, and the day certainly felt special.

I totally agree with you on this. To me, the premium service I most appreciate is after the sales process. Not sitting in a gross waiting room with a keurig machine and 10 other people. Getting a free loaner when in for normal service appointments is also huge to me. The mercedes dealer near me used to to this then stopped to just fund uber rides back home.... its just not as nice of an experience.

My Porsche dealer experience has been fine so far. I would have liked a little bit more proactive communication to me throughout the ordering/waiting process, but the reality is that there often is not much to report. If I was the one in charge of customer satisfaction at one of these places, I would have my sales associates dedicate an hour or two ever week (or biweekly) to provide update emails for people waiting on orders. Even if the email says "no news yet, but I'm continuing to monitor things" would significantly up my overall feeling towards the process. There is just a lot of uncertainty throughout the process which I feel could be easily addressed without much effort on their part.

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[sparkhill]

If I was the one in charge of customer satisfaction at one of these places, I would have my sales associates dedicate an hour or two ever week (or biweekly) to provide update emails for people waiting on orders. Even if the email says "no news yet, but I'm continuing to monitor things" would significantly up my overall feeling towards the process. There is just a lot of uncertainty throughout the process which I feel could be easily addressed without much effort on their part.

Great suggestion. This would make the whole process much better.

 

[daveo4EV]

Question: "Where is this Porsche dealer premium experience that I keep hearing about?"


for me it's the car's not the dealers - dealership issues abound with everyone - frankly you can't make enough money as a car sales person to attract the right kind of talent and this is going to get worse not better - I focus on high quality products, but sales experience - well let's just say they never meet my expectations and that's ok - because I know where the value is in my purchase.

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