⚡️ Home Charging Issues after Software Update? (Tracking Thread)

[stickyfingers]

So do you just leave a departure in the future and then connect your charger until you get the blue light?

My wife has a departure set (her car) for every day at 8am. Had no issues prior to Christmas from what I recall - she would plug it in when she got home from work every evening and it charged flawlessly based on Time of Use Charging we had setup - 7pm-6am daily (using PMC). TBH I don't remember when the Charging Pause issue started - I recall an update in December. But, it won't charge without us clicking on Direct Charging.

So I tried the following things to test a theory:

1. I removed all departure times - it charges the vehicle.
2. I re-added the departure time back and removed optimize charging, it goes back to "Charging Pause". Same issue with or without optimize charging enabled. The vehicle doesn't like it when there is a departure time set in the future.
3. Changes the departure time to a couple of hours from now (vehicle is at 48% charge), it starts charging. I guess because it knows we need to travel by 6pm. A planned departure well in the future (8am) is not working (maybe it's calculating that it should only start charging when it will hit the departure time.
4. Changed it to 1am and it starts charging.
5. I changed it to 3am and it stops charging (charging pause).
6. Removed the location and same issue - charging pause

From the sounds of it, the vehicle kicks the charge only when departure time is ~8 hours in advance.

Its 4:57 pm. I set the departure to 2am. Lets see if it kicks the charge when it hits 5pm. Waiting. Will post an update below. NOPE.

6. Changed it to 1:30am - charging pause
7. Changed to 1:15am - starts charging
8. Changed it back to 1:30 am - charging pause.

So it may be that it will only start charging when the travel window is within ~8 hours.

9. Changed it back to 8am - charging pause - but hoping it will start charging around midnight.

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[Bauer83]

My wife has a departure set (her car) for every day at 8am. Had no issues prior to Christmas from what I recall - she would plug it in when she got home from work every evening and it charged flawlessly based on Time of Use Charging we had setup - 7pm-6am daily (using PMC). TBH I don't remember when the Charging Pause issue started - I recall an update in December. But, it won't charge without us clicking on Direct Charging.

So I tried the following things to test a theory:

1. I removed all departure times - it charges the vehicle.
2. I re-added the departure time back and removed optimize charging, it goes back to "Charging Pause". Same issue with or without optimize charging enabled. The vehicle doesn't like it when there is a departure time set in the future.
3. Changes the departure time to a couple of hours from now (vehicle is at 48% charge), it starts charging. I guess because it knows we need to travel by 6pm. A planned departure well in the future (8am) is not working (maybe it's calculating that it should only start charging when it will hit the departure time.
4. Changed it to 1am and it starts charging.
5. I changed it to 3am and it stops charging (charging pause).
6. Removed the location and same issue - charging pause

From the sounds of it, the vehicle kicks the charge only when departure time is ~8 hours in advance.

Its 4:57 pm. I set the departure to 2am. Lets see if it kicks the charge when it hits 5pm. Waiting. Will post an update below. NOPE.

6. Changed it to 1:30am - charging pause
7. Changed to 1:15am - starts charging
8. Changed it back to 1:30 am - charging pause.

So it may be that it will only start charging when the travel window is within ~8 hours.

9. Changed it back to 8am - charging pause - but hoping it will start charging around midnight.

Thanks for this. One question to the above, is what is the process you are using to enable direct charging when no schedule departures are set? You plug in the car first and then click it on the app (or in the car)? If I could consistently to get it to start I would be a lot more patient to have it solved.

 

[stickyfingers]

Right from the app. See image.

 

[Bauer83]

Right from the app. See image.

Wanted to say thank you for taking the time on a Sunday to fire back these responses. I was able to get it to work thanks to the above, but had read your previous point about having no scheduled departures still work -> which isn't the case for myself.

But I was able to get it to charge doing the following:
1. Set scheduled departure for 4 days in the future (I am sure other dates would have worked as long as it didn't try to start the charge immediately)
2. Wait until the car in the apps showed Charging Pause as it does in your screen shot above
3. Flip the direct charging toggle as circled above (charging started very quickly following this)

Would recommend others whom have struggled to give this a try. I am still going to be speaking with my dealer/notifying Porsche NA as I should not have to jump through these kinds of steps (nor did I have to all of a few days ago). The only thing I am wondering if I changed between the last normal successful charge/the troubles of today was having cleaned up and deleted all of my scheduled departures. I just don't remember when I did those and whether or not I did them during this weeks app update.

 

[stickyfingers]

I’m glad it worked for you. I set my departure time for 610am earlier and as suspected the vehicle started the charge when it hit 10pm. So it looks like it won’t charge until approx 8hours before a set departure.

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