• Welcome to MacanEVowners! If you're joining us from Taycanforum.com, then you may already have an account here.

    If you were registered on Taycanforum as of January 24, 2024 or earlier, then you can simply login here with the same username and password

    If you wish, you can remove your account here.
Sponsored

Data Pass Premium Not Registered - no hotspot, etc.

Fleming23

Well-Known Member
First Name
Eric
Joined
Aug 7, 2024
Threads
3
Messages
57
Reaction score
34
Location
US (Georgia)
Vehicles
Macan4
Country flag
I haven't seen it posted so I assume this issue is unique to me, but is anyone else having issue with the built-in data pass working? Initially the activiation was pending, so a call to PCNA and that was resolved, at least on the website as it now shows active. Car shows 5G on the center display, so it would seem like it has connection.

Electric Macan EV Data Pass Premium Not Registered - no hotspot, etc. Connect services


However, nothing in my car works. I have the hotspot active, but it does not have internet. I cannot enter the app store to download anything unless connected to my home wi-fi. PCNA did not seem to have any idea but had me do a vehicle reset, no help other than erasing ALL the settings again.
Electric Macan EV Data Pass Premium Not Registered - no hotspot, etc. 1733423785235-3f


My app shows neither plug & charge nor data pass as active, both are red. Although plug & charge does show a valid certificate installed when I check charging settings.

Electric Macan EV Data Pass Premium Not Registered - no hotspot, etc. a


Frustrating to continue to have these glitches. I get it, driver's car not tech car...but at some point things become unexcusable if the car is released to the general public.
 
Last edited:
  • Like
Reactions: ros

byebye

Well-Known Member
Joined
Sep 17, 2024
Threads
10
Messages
321
Reaction score
469
Location
France
Vehicles
Macan EV Turbo ice grey
Country flag
I have the exact same behavior but I didn’t yet activate the data pass…
 

toothsurgeon

Member
First Name
Michael
Joined
Sep 21, 2024
Threads
0
Messages
13
Reaction score
8
Location
United States
Vehicles
Macan 4
Country flag
Same problem. I’ve had the car 2 months and PCNA can’t solve it. It’s my only problem with car and mildly frustrating, but not the end of the world. But….it worries me that they can’t fix it.
 
OP
OP

Fleming23

Well-Known Member
First Name
Eric
Joined
Aug 7, 2024
Threads
3
Messages
57
Reaction score
34
Location
US (Georgia)
Vehicles
Macan4
Country flag
Good (sort of), so it is not just my car… not sure it makes me feel great about the situation but maybe better that it isn’t isolated to my car.
 

toothsurgeon

Member
First Name
Michael
Joined
Sep 21, 2024
Threads
0
Messages
13
Reaction score
8
Location
United States
Vehicles
Macan 4
Country flag
PCNA told that it was caused by my signing up for the premium pass before I received the car. Not sure why it would make a difference. Curious if you did the same?
 
OP
OP

Fleming23

Well-Known Member
First Name
Eric
Joined
Aug 7, 2024
Threads
3
Messages
57
Reaction score
34
Location
US (Georgia)
Vehicles
Macan4
Country flag
PCNA told that it was caused by my signing up for the premium pass before I received the car. Not sure why it would make a difference. Curious if you did the same?
Great question…I honestly don’t recall what all I signed up for early, but did enroll before taking delivery as I had the car on the app. I for sure signed up for whatever was available at the time, connect and what I remembered as just the basic data pass service. It would be odd if that was the reason but suppose I could see how that might make sense.

Please update me if you find a resolution so I can push the issue with mine. As the car sits, I cannot use any of the apps unless connected to wifi.
 

Diego

Well-Known Member
First Name
Diego
Joined
May 12, 2024
Threads
17
Messages
599
Reaction score
981
Location
Italy
Vehicles
Macan 4
Country flag
Signed up BEFORE the delivery (the day before) but it worked since then. Sorry you have this kind of problem that, yes it's minor problem, but you're paying for a service that you can't use. I would ask to your SA something for the problem you are having (having a smartphone to be used as hotspot is not mandatory in any of the sales doc we have all signed ;) )
 

Diego

Well-Known Member
First Name
Diego
Joined
May 12, 2024
Threads
17
Messages
599
Reaction score
981
Location
Italy
Vehicles
Macan 4
Country flag
In addiction, I would try a complete reset BUT as me you are scared to mess up something else (I have the Plug and Charge greyed out but it works perfectly with the app or the key fob with RF ID) I would think about it twice or more...
 
OP
OP

Fleming23

Well-Known Member
First Name
Eric
Joined
Aug 7, 2024
Threads
3
Messages
57
Reaction score
34
Location
US (Georgia)
Vehicles
Macan4
Country flag
FYI - PCNA just called as they said they would and have successfully fixed my issue. They had to reprovision (or request something with Verizon) to bascially reset the connection. The support agent I spoke with, I believe his name was Nathan, stated to call PCNA if you are having any issues and they would be happy to check/resolve. To be honest, while frustrating initially, this has been a pretty good experience with actual results (not what I was expecting when it all started).
 

toothsurgeon

Member
First Name
Michael
Joined
Sep 21, 2024
Threads
0
Messages
13
Reaction score
8
Location
United States
Vehicles
Macan 4
Country flag
FYI - PCNA just called as they said they would and have successfully fixed my issue. They had to reprovision (or request something with Verizon) to bascially reset the connection. The support agent I spoke with, I believe his name was Nathan, stated to call PCNA if you are having any issues and they would be happy to check/resolve. To be honest, while frustrating initially, this has been a pretty good experience with actual results (not what I was expecting when it all started).
[/QUOTE]

I’ll give it a try. Supposedly my SA has been in touch with PCNA, but I’m willing to try anything.
 

Awaz

Well-Known Member
Joined
Sep 9, 2024
Threads
4
Messages
245
Reaction score
166
Location
London, UK
Vehicles
BMW i4 eDrive 40, next Porsche Macan EV
Country flag
In my Macan, plug & charge is greyed out, so it's not active.
A couple of days ago the dealer did a factory reset, still no joy.
Today, he told me that after speaking with Porsche Head office, they have suggested raising a technical case with Germany.
Other than this, all is good.
Sponsored

 
 





Top