MY26 software update (week 36) for MY24-25

[lukine]

Had the the WSJ0 (v28.13 software) done yesterday along with luggage compartment cover replacement and seat belt clip. The dealer installed the clip on the driver's side seat belt. I asked the service advisor and they confirmed it should be on the driver's side. I found the service campaign on the DOT site and it's clear as day that it should be on the passenger side. Sheesh.

I don't see the option to open/close charge port doors in my Android app (which I believe is up to date according to the Google Play Store). Am I the only one? Or am I not looking in the right place in the app?

Wait, you can open charging port on your android app? I have an iPhone and I don’t see such an option. You’re talking about the My Porsche app right? On your android phone?

I'm not seeing it in the app either. Is it supposed to be there?

I typically use the buttons on the Goodbye screen on the PCM to open my charge port doors.

I don’t have an option to open charge port on tte PCM. Where is that supposed to be located?

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[lukine]

did you get this fixed yet? Just started to happen to me

Not yet, but we’re chatting about this in another thread. Go there to discuss about your issues. https://www.macanevowners.com/forum...-after-software-update-tracking-thread.24560/

 

[dbsb3233]

I don’t have an option to open charge port on tte PCM. Where is that supposed to be located?

It's on the Goodbye screen that appears when you shift the car from Drive to Park.

There might be another way to manually force that screen to come up, but not sure.

 

[TomekGnomek]

My cars received the update in October. When my Turbo was at the PC, an upgrade was released to fix the problems. Since then, the update and everything has been running smoothly. How is it possible that there are workshops that haven't noticed this since October?

I asked about this and my PC service guy told me not all of these bulletins and instructions are global - for example, a lot of them are for North American market and when they ask Porsche about it, they claim this does not affect our region/market (which they suspect is not the case but cannot do anything).

Also they are under strict instructions for what they can do so that Porsche reimburses them for warranty fixes. One example is poor reception for 4G/5G on the PCM. They know some cars have this problem, there are instructions to replace the comm module or the antenna connector BUT they have to reproduce and document the problem - videos or screenshots from customers are not enough. It may be difficult to do because 1) sometimes the PCM/app connection works well for weeks and 2) if the PC happens to be in the area with strong signal (like next to 5G tower) this problem will not appear. This way they cannot do the repair even though they know how it should be fixed but will not get paid by Porsche to replace the comm module under warranty. It was hard for me to believe until he showed me their communication with the Porsche Connect guys in HQ and I was shocked by the level of stupidity of the whole thing.

So it's very possible this is not entirely the fault of local service centers but the whole system. I guess it's really hard to do a good service job if you are understaffed, unqualified, plain lazy, under pressure and left with bad support from the manufacturer. On top of it the whole system reeks of cost cutting which is no surprise given the condition this company is at the moment (lost half of it's value since IPO, sales going down, some markets like China or models like Taycan drop over 20% YoY). I suspect this may be the main culprint as warranty claims eat a lot of your margin which already looks bad.

 

[Petzi]

It's on the Goodbye screen that appears when you shift the car from Drive to Park.

There might be another way to manually force that screen to come up, but not sure.

But you do understand that a fault must actually be reproducible? I don't think there is a single company in the world that will replace parts at the customer's request if they function flawlessly during testing.

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