Scheduled charging issues….no options now work

[Mollieanna]

They do have Porsche chargers at the dealership, it have not been told I can use them, I thought they were just for their cars.

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[Awaz]

Yes, you can use Porsche chargers at the dealership either with the Porsche charge card or Plug & Charge, if yours is active.
My Plug & Charge is greyed out on the PCM for some reason, and I have raised it with the dealership.

 

[Mollieanna]

Yes I have the Porsche charge card. I wish they would tell you these things. How am I supposed to know!

 

[Awaz]

It’s in the fine print, but yes, they should be more proactive and tell us. See the last line on this, on the ‘Price list Porsche Charging Service Plus’. This was emailed after the handover.

1) Preferred partners: Porsche Dealerships (DC only),
Porsche Charging Lounges, Porsche Factory, IONITY

 

[srmacan]

The Porsche card should also work at Gridserve, Fastned, Osprey, Shell, BP, ChargePoint, Mer, MFG, EON. You can also initiate charging via the app on some of the charge points - it should tell you on the app.

 

[srmacan]

Ionity and Porsche centres chargers are the obvious ones.

 

[Mollieanna]

Thanks for this.

 

[Awaz]

The Porsche card should also work at Gridserve, Fastned, Osprey, Shell, BP, ChargePoint, Mer, MFG, EON.

Yes, quite right, but the point here was they are far more expensive than Porsche's Preferred partners, ie Ionity or Porsche's own, at £0.39 per kWh

 

[srmacan]

Yes agree.

 

[srmacan]

Thanks for this.

No problem. Given that you are having trouble with the pod point and it might be a while till Porsche and pod point sort out the communication issue -might be worth asking your dealer if they can sort you out with a granny charger- 3 pin plug which can be plugged into any electrical socket to trickle charge. Better than nothing when the car is sat idle.

 

[Mollieanna]

Yes I have a three pin plug cable. i will think about using that BUT I should not have to. If Porsche had to,d me in the first place that my charger was not compatible I could have had a new charger installed months ago. I’ve had the car on order since March!

 

[srmacan]

Have you tried putting pod point to always on and setting a schedule in the car?

 

[Mollieanna]

Have you tried putting pod point to always on and setting a schedule in the car?

No, I haven’t, immaway for a couple do days so at the weekend I will give it a go.

 

[RichardM]

Just an update………

My Macan has been with my local dealer for a week.

This evening I get an email from the workshop manager that nothing is wrong and the car chargers properly.

The My Porsche app notifications agrees it did today but yesterday there were five charging error messages came through. So is the app inventing error messages, the car sending out spurious messages or?

 

[Mollieanna]

I’ve had a nice young man come out from the dealership this afternoon. He has cancelled the timed overnight charging on my Podpoint and set the timings 8ht o the car instead. It’s all plugged in ready to charge at after midnight. We wait and see if this solves the problem. I tried to charge last night at a public Podpoint outside a hotel. It didn’t like it and unlocked and turned red, luckily I had enough power to get home. I’ll let you know what happens overnight.

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