Cannot access charging or pre-climate in app - all other app features work?

[PacNWMacanEVOwner]

Hi there,

New to forum, and new to Porsche! Loving my Macan EV Turbo so far - about two weeks into it.

Has anyone else encountered the mobile app (iPhone) fail to engage on features? I am logged into the car as the main driver. I can see vehicle location, I can lock/unlock the car, etc. But for whatever reason the charging screen shows "charge status not available" and then I cannot activate/use the pre-climate screen.

Inside the car, all of those services are enabled (I have double checked the car seettings and privacy settings). Toggling them off/on again doesn't help, logging out and back into the app doesn't help.

Anyone else had this issue? I've opened a support ticket with Porsche but i'm not optimistic that will get anywhere.

 

[Duke95]

Just today it would not precondition. Then I clicked on functions and the only function showing is alarms. None of the others. I can't see m to get any of the other features back. It currently won't show me just about anything... The state of charge, etc