Cannot access charging or pre-climate in app - all other app features work?

[PacNWMacanEVOwner]

Hi there,

New to forum, and new to Porsche! Loving my Macan EV Turbo so far - about two weeks into it.

Has anyone else encountered the mobile app (iPhone) fail to engage on features? I am logged into the car as the main driver. I can see vehicle location, I can lock/unlock the car, etc. But for whatever reason the charging screen shows "charge status not available" and then I cannot activate/use the pre-climate screen.

Inside the car, all of those services are enabled (I have double checked the car seettings and privacy settings). Toggling them off/on again doesn't help, logging out and back into the app doesn't help.

Anyone else had this issue? I've opened a support ticket with Porsche but i'm not optimistic that will get anywhere.

 

[Duke95]

Just today it would not precondition. Then I clicked on functions and the only function showing is alarms. None of the others. I can't see m to get any of the other features back. It currently won't show me just about anything... The state of charge, etc

 

[krissrock]

damn, lol... i was hoping this thread had a solution. I'm seeing the same issue with mine i just brought home yesterday.
I tried resetting the accounts in the car already. but no change. the remote climate features are completely missing from the app, and i'm seeing "limited view (privacy settings)" when attempting to look at charging settings. Nothing i seem to look at or toggle in the privacy settings changes anything.
one of thing of note, it seems i'm just a user in the car...but not the "main user" ...

did you guys figure this out @PacNWMacanEVOwner @Duke95 ?

 

[PacNWMacanEVOwner]

I am currently waiting for an answer from Porsche Connect Services. They "escalated" me internally a week ago - nothing yet.

So if anyone else knows how to solve - please chime in!

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