Electric Charge Ports Won’t Open

[Grahamtaylor]

I’ve had my Macan 4s EV for a few weeks and have charged it a couple of times without issue. The car is fitted with electric charging ports. Today I attempted to open the charge ports and neither would open either physically or via the PCM Menu which says. ‘Function not available’ when selecting either the AC or DC port. I left the car for about 6 hours and returned with the same outcome. Has anyone encountered a similar issue?

 

[henrus]

There have been several reports that the electric charge ports are unreliable. You can’t manually open them? You should be able to do that (as long as the car is unlocked)

 

[Grahamtaylor]

There have been several reports that the electric charge ports are unreliable. You can’t manually open them? You should be able to do that (as long as the car is unlocked)

Hi, according to my Porsche dealership, there's a mechanism to release the chargng cable if it's stuck (via the boot/trunk) however there's no manual release for the chatging ports. On the Taycan there was a tool top force the door open, this isn't the case with the Macan EV.

 

[henrus]

Ah ok. I mistook the cable release for the door. Does the other side also not open? I think a trip to the dealer might be in store

 

[rcomeau]

Ah ok. I mistook the cable release for the door. Does the other side also not open? I think a trip to the dealer might be in store

Make sure you go before you drain the battery too much that you don have the range to get there!

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