Macan EV Software Update delaying delivery!

[fsabek]

i think there is a learning curve going on and they seem to be hopefully knowing more and more every day.
Since some of these cars are requiring a hardware replacement and not knowing which ones do need it and which ones dont they are not committing themselves to any timelines. The dealers I meant. The cars that get the software update nice and smoothly will be delivered and the ones like mine which didnt become a guessing game. Will do couple more attempts and the updates could get through and if it doesnt then they trouble shoot which could take days or weeks depending on each dealer experienced techs avaibility. in my case they found a controller causing the glitch or at least I hope they did!!! and instead of trying to fix or update the controller they decided to replace it then another wait kicks in. When the part be released from germany and shipped to either atlanta or the other PC in the US and then shipped to the local dealer where they have to replace the part and try to install the update. Hence I believe why some of us have not been given any time frame because the dealers do not want to be transparent or honest with them.
I am at the stage of wiating for the part that was shipped from germany last thursday

 

[byebye]

They should give us all the known information.
They don’t.
I can’t imagine running my business without providing customers with all relevant information. Oh, I can actually: it would be a failure!

 

[daveo4EV]

They should give us all the known information.
They don’t.
I can’t imagine running my business without providing customers with all relevant information. Oh, I can actually: it would be a failure!

in the spirit on honest conversation/discussion…not calling _ANYONE_ out…

I can see both sides of this

1. I 100% understand/agree with @byebye and can see this perspective, and when given the option this is the preferred outcome
2. What if you honestly don't know? It's equally bad to provide "false hope" vs. just admitting defeat

I belive the current situation is #2 - Porsche doesn't honestly know nor can they provide reasonable estimates…

the failure is _NOT_ that they do not have a date and are unwilling to provide a date where none exists…that is currently the truth of the matter and is simply a fact that we've arrived here with this product at this time.

the failure here is how did Prosche allow itself to get into this situation? Honestly - OMG - they honestly don't know when they can sell their products or deliver them to customers - that is a serious sh*t show and one that is not what I aspire to by being a Porsche customer - it's a disappointment.

 

[byebye]

I also think it’s option 2.
IMO, the failure is that Porsche doesn’t provide us (at least me!) with serious feedbacks (including: we don’t know, it’s a mess), and as a consequence we are unable to make our assessment and make a decision: wait or cancel.
Secondly, they will not offer any discount on the cancel fees. It would cost me 5ke.
That is where I am.

 

[daveo4EV]

I also think it’s option 2.
IMO, the failure is that Porsche doesn’t provide us (at least me!) with serious feedbacks (including: we don’t know, it’s a mess), and as a consequence we are unable to make our assessment and make a decision: wait or cancel.
Secondly, they will not offer any discount on the cancel fees. It would cost me 5ke.
That is where I am.

this makes me sad -I have no cancelation fees - so it's just frustrating for me but not costly.

 

[Colin the Best]

I agree to point out that, this time too, Porsche (or rather the dealer) doesn't tell me why they don't deliver the car,...it was supposed to be September 20/21,...then the following week,...and so far forward to this day and who knows for how long! I'm on my third Porsche but I have the feeling that they were the wrong Porsches,...if it's not a 911, they're painful...I was expecting a different level of service,...it's probably time for a change of scenery, but obviously I hope of making mistakes and waking up from this bad dream that took away the pleasure of waiting and surprise

 

[byebye]

That’s exactly the point: it takes away the pleasure of buying
By The way, no news for my car! I don't ask for anything anymore, so they don't tell me anything...
My-no—longer-my turbo is a contemporary artwork: a brick worth 140ke

 

[fsabek]

it seems for the folks whose dealers are not being honest or transparent I think there is a very good chance they are still not sure whats going on or could be in the troubleshooting phase or waiting for parts or simply not knowing how to do what needs to be done. Or simply ordered by prosche by some form of stop hold on delivery not to deliver till things are more clear. remember dealers want to deliver to get paid.
I just hope in my case of the controller that needs replacement which we are waiting for it to be shipped to actually be the cause and not just guessing or experimenting business from porsche techs!!!!

 

[brainzito]

My Macan 4EV has been at the port in Jacksonville, FL since 8/19. At this point, I'm almost sure I'll cancel and order a 4s with late Jan/early Feb delivery. The growing pains of a 1st gen vehicle

 

[Colin the Best]

Ladies and gentlemen,...sometimes miracles happen,...on Tuesday 22nd at 5pm I will collect my Maky Turbo...eight and a half months, almost a child! stay tuned

 

[byebye]

How many days between arrival at the dealership and final delivery?

 

[Colin the Best]

How many days between arrival at the dealership and final delivery?

probably 16 days,... at least this is the interval declared by the dealer,...

 

[fsabek]

Happy to announce my painful wait is hopefully coming to an end.
exactly four weeks ago today my turbo arrived at the dealership. Took close to two weeks for the dealer to get what they needed for the software update for all their Macan evs. Unfortunately the update didn’t go through on my car and it took a week for them to trouble shoot with Porsche in Atlanta and Germany and decided that a controller is causing the problem and needed to be replaced and we have been waiting for one week now since it got shipped from Germany. Just got a call from the chief tech at the dealership telling me that while we have been waiting for the controller to arrive Atlanta Porsche dispatched their expert tech who flew from Atlanta to Chicago and with his super experience and computers managed to do what the dealership tech could not do and was able to reprogram the controller that was supposed to be replaced and updated the software and revived my car!!!! Now my baby is being fed and bathed and prepared for me to take delivery tomorrow afternoon!!!!!
Honestly I don’t know what to take from the fact it took an expert to come from Porsche to the dealership with some technology ,knowledge and or experience the dealership doesn’t have to have the problem fixed without having to replace the part we have been waiting more then a week for !!!

 

[Duke95]

Just to give a counterfactual (apologies did post this elsewhere): Car got to Baltimore by boat. Sat two days at port in Baltimore, then got on a truck. Was on truck for two days to dealer in Chicago. Dealer updated all software and got car prepped in 2 days. 6 days total. Ready today, getting tomorrow (work deadline for me today). It can happen!

 

[Diego]

Congrats @fsabek and @Duke95 for your (finally) updated cars and ready to be delivered soon.

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