Macan EV Software Update delaying delivery!

[fsabek]

Just to give a counterfactual (apologies did post this elsewhere): Car got to Baltimore by boat. Sat two days at port in Baltimore, then got on a truck. Was on truck for two days to dealer in Chicago. Dealer updated all software and got car prepped in 2 days. 6 days total. Ready today, getting tomorrow (work deadline for me today). It can happen!

Napleton or exchange

 

[Salmonfisher]

Is this a dealer/location issue? My dealer in UK says cars are coming through and going out without an issue. There were certainly several waiting to be picked up last week and a couple of demonstrators too and I know they came in and were on road in a day as I drove them. I wondered if it was a USA issue as maybe a long sea voyage doesn’t do them any good but I see there are problems in Italy too which should be an easy journey. So is it a training on RV issue?

 

[fubar.droid]

Is this a dealer/location issue? My dealer in UK says cars are coming through and going out without an issue. There were certainly several waiting to be picked up last week and a couple of demonstrators too and I know they came in and were on road in a day as I drove them. I wondered if it was a USA issue as maybe a long sea voyage doesn’t do them any good but I see there are problems in Italy too which should be an easy journey. So is it a training on RV issue?

I don't think it's a single issue, hence why there's no solid info from Porsche on a fix. Some have issues with defective parts and some probably (guessing) have software issues due to a specific combination of features. And depending on the part, probably requires a different solution, as well as having to wait for parts to ship from Germany.

 

[byebye]

Honestly I don’t know what to take from the fact it took an expert to come from Porsche to the dealership with some technology ,knowledge and or experience the dealership doesn’t have to have the problem fixed without having to replace the part we have been waiting more then a week for !!!

Frankly, it scares me: how do you think future updates will be carried out? Is Porsche will be able in a matter of months to improve the way they update firmwares?
I know that several cayennes hybrid were stucked at the dealership for weeks and even months to handle software updates.

By the way, 4 weeks in a raw since arrival at dealership and no news…

 

[Duke95]

Napleton or exchange

Lincolnwood! I am halfway between there and downtown.

 

[fsabek]

From what I hear there is no OTA updates and cars need to be at dealerships for updates. As long as they give me a Porsche loaner I don’t mind but. It more than few days!!!!!

 

[fubar.droid]

From what I hear there is no OTA updates and cars need to be at dealerships for updates. As long as they give me a Porsche loaner I don’t mind but. It more than few days!!!!!

Wow that's disappointing.. thought there would be updated via OTA, having to go into a dealer is a pita.

 

[fsabek]

Frankly, it scares me: how do you think future updates will be carried out? Is Porsche will be able in a matter of months to improve the way they update firmwares?
I know that several cayennes hybrid were stucked at the dealership for weeks and even months to handle software updates.

By the way, 4 weeks in a raw since arrival at dealership and no news…

You need to escalate matter with your dealership management to at least get some details on where and what is the hold up!!

 

[byebye]

That’s the problem, dealership has the strongest incentive (be paid 140ke…) to solve issues and to deliver the car, and yet, they seem to do nothing useful and they don’t disclose details (details about nothing are nothing, I’m aware of that).

What will be the future, in the case of a similar issue with no big incentive?
2 months at the dealership with an old ice 4-cylinders macan as a loaner?
Maybe I’m overreacting…

 

[KAMichael]

That’s the problem, dealership has the strongest incentive (be paid 140ke…) to solve issues and to deliver the car, and yet, they seem to do nothing useful and they don’t disclose details (details about nothing are nothing, I’m aware of that).

What will be the future, in the case of a similar issue with no big incentive?
2 months at the dealership with an old ice 4-cylinders macan as a loaner?
Maybe I’m overreacting…

I would not say that your are overreacting. My Macan Turbo arrived at the port in San Diego (Southern California) on 10/2. It is still at the port with no explanation as to why. Neither my dealer or Porsche Cars North America has been able to provide me with an answer or an ETA. It is only about an hour or so from the port to my dealer, but it is anyone's guess as to when my car might show up.

 

[SunnyB]

My Macan4 is at JAX port and has been ‘released for delivery’ to the dealer (Tampa). But there are 1000s of vehicles ahead of it in line to be released because of backup from Hurricanes Helene & Milton. My dealer says it could be on its way anytime between tomorrow and 2-3 weeks. No way to tell!
Once the dealer receives it, they will need 1-2 days to check it out and update necessary requirements

 

[byebye]

Why the hell does the porsche factory send “must be updated” cars?

In the meantime, PCM Android kernel is 4 months old (a shame…) and is not the piece of hardware that must be updated. Too bad, it’s obviously the easiest part to update… (but they don’t, old is better within Porsche, and I agree: classic Porsches).

did you read that: https://newsroom.porsche.com/en/202...gineering-software-error-detection-37230.html

A joke considering the launch of the Macan (which is already a failure).

Yes, when there are so many options, the combinatorics are too high and it’s virtually impossible to test each case.
So, do like all the others: provide customers with pack of options, and accept that the firmware is able to be updated even though there are discrepancies coming from the onboard electronics.
Stop being German: you have to accept that your software must be able to operate a car with defaults, the limit is when these defaults create risks…
Make the logs and warning precise and understandable by tech and even end consumers.
And so on…

 

[daveo4EV]

Why the hell does the porsche factory send “must be updated” cars?

In the meantime, PCM Android kernel is 4 months old (a shame…) and is not the piece of hardware that must be updated. Too bad, it’s obviously the easiest part to update… (but they don’t, old is better within Porsche, and I agree: classic Porsches).

did you read that: https://newsroom.porsche.com/en/202...gineering-software-error-detection-37230.html

A joke considering the launch of the Macan (which is already a failure).

Yes, when there are so many options, the combinatorics are too high and it’s virtually impossible to test each case.
So, do like all the others: provide customers with pack of options, and accept that the firmware is able to be updated even though there are discrepancies coming from the onboard electronics.
Stop being German: you have to accept that your software must be able to operate a car with defaults, the limit is when these defaults create risks…
Make the logs and warning precise and understandable by tech and even end consumers.
And so on…

Porsche is struggling with digital - analog watching making mastery is no longer sufficient and they have no clue how to do software systems…it's painful to watch in real time.

 

[alvaro]

My Macan4 is at JAX port and has been ‘released for delivery’ to the dealer (Tampa). But there are 1000s of vehicles ahead of it in line to be released because of backup from Hurricanes Helene & Milton. My dealer says it could be on its way anytime between tomorrow and 2-3 weeks. No way to tell!
Once the dealer receives it, they will need 1-2 days to check it out and update necessary requirements

I just got the news that releases will around November now.... Not trilled about that.

 

[Seaguy]

From what I hear there is no OTA updates and cars need to be at dealerships for updates. As long as they give me a Porsche loaner I don’t mind but. It more than few days!!!!!

That is not true. The Macan EV supports OTAs. The Taycan was updated in Aug of 2023 to support OTAs and the Macan EV has from day one.

But if you have a car with an unknown issue, you need to understand what the issue is, (hardware or software?) If software, figure what the software problem is, make the software fix, then update the car. I am guessing a tech could probably do an update to the current latest and see if that fixes it before further diagnosing the problem.

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