Scheduled charging issues….no options now work

[Mollieanna]

Have you tried putting pod point to always on and setting a schedule in the car?

Thank you for your suggestion. Not being Very savvy on this car, I lovely young man came out from the dealership. He has cancelled the timings on my Podpoint charger and set the timings into the car instead. Which is what you suggested. It is all plugged in waiting for just free ,midnight to see if it works.

 

[RichardM]

Thank you for your suggestion. Not being Very savvy on this car, I lovely young man came out from the dealership. He has cancelled the timings on my Podpoint charger and set the timings into the car instead. Which is what you suggested. It is all plugged in waiting for just free ,midnight to see if it works.

Mollieanna, hope this works for you!!

 

[Mollieanna]

Yeah! Just checked the car and it’s charged overnight, no problem. The answer is to set the timer in the car and not on your charger.

 

[srmacan]

Great, Glad this is sorted for you.

 

[srmacan]

I will be taking delivery of my Macan sometime in January. I have a Zappi charger. Have to wait and see how it plays out on Octopus Intelligent tariff.

 

[b5djf]

I will be taking delivery of my Macan sometime in January. I have a Zappi charger. Have to wait and see how it plays out on Octopus Intelligent tariff.

If you have IOG control the charger it works ok, it will report an error and leave the cable unlocked a minute after you first plug in unless it starts charging immediately - but once charging it locks again and works fine.

 

[RichardM]

An update, got my Macan back after yet another week with the dealer. They could not find any charging issues……but admitted they couldn’t see the charging errors that were reported to me by the App. Four of five errors were tracked to the technician not properly authenticating their charger (nothing to do with car) one other did not leave stored error on car. Agreed to take car home and do some trials on PodPoint home charger.

As per others reported experience, if I use the scheduling on the PodPoint the car may shout ’cannot charge error’ but that does not result in an error sent to the App and car charged as scheduled sending a charge completed message to the App.

 

[Mollieanna]

I’ve discovered that if I don’t set a departure time in the car it continues to charge after my cheap night rate ends. So first night I charged at home I set a departure time of 9am. Where I should have set it at 5.30am which is when my cheap rate ends.

 

[thealbs]

hi… just coming to this thread as I have experienced something similar tonight.

I’m also in Cheshire, UK like the two original posters ;-)

Situation is..
- Macan 4S. Took delivery less than a week ago.
- Easee AC charger at home
- charges fine without a schedule
- if I schedule charging at ‘off-peak’ setting in Easee (which times varies slightly based on some feed it gets from the national grid it seems?) then the car throws a red error, says the charger is not connected…similar to other reports.
- however., when Easee triggers the schedule (at 22:06 tonight), nothing changes other than Easee says it is ready to charge. The car does not kick into life and start receiving power.
- in the end, I went to the car, pressed the unlock button to release the cable, reinserted it and the car then negotiated and took the charge.

Hence, I dont think mine is going to kick back into life automatically like others have reported after their own red light errors.

I am also on Octopus Energy but that fails every time it tries to test the device out with an initial charge, so that doesnt give me any other scheduling options.

Questions…
- what am I doing differently to those who have it working - albeit with red-light error reports?
- when you say ‘schedule in the car’, do you mean set a target % and planned departure time … or is there some better scheduler that I have yet to discover in the myriad of menus?

Thanks in advance.

A fellow Beta Tester.

EDIT: I worked out the in-car charging settings using the manual charging setup. Will Gove that a go tonight and see if I get any more success.

 

[RichardM]

An update, got my Macan back after yet another week with the dealer. They could not find any charging issues……but admitted they couldn’t see the charging errors that were reported to me by the App. Four of five errors were tracked to the technician not properly authenticating their charger (nothing to do with car) one other did not leave stored error on car. Agreed to take car home and do some trials on PodPoint home charger.

As per others reported experience, if I use the scheduling on the PodPoint the car may shout ’cannot charge error’ but that does not result in an error sent to the App and car charged as scheduled sending a charge completed message to the App.

An update on the message above. with my charger (PodPoint) controlling the charge scheduling since I picked my car back up from the dealer It has essentially charged twice with no error and twice with ‘cannot charge‘ errors. When I inspected the charger on the error occasions I realised that the charger had not registered a plug in time. Looks like the authentication failed on first plug in then eventually card and charger went back to standby and then when the charge schedule kicked in the car and charger treated it as a direct charge and completed the whole charge.

 

[RichardM]

hi… just coming to this thread as I have experienced something similar tonight.

I’m also in Cheshire, UK like the two original posters ;-)

Situation is..
- Macan 4S. Took delivery less than a week ago.
- Easee AC charger at home
- charges fine without a schedule
- if I schedule charging at ‘off-peak’ setting in Easee (which times varies slightly based on some feed it gets from the national grid it seems?) then the car throws a red error, says the charger is not connected…similar to other reports.
- however., when Easee triggers the schedule (at 22:06 tonight), nothing changes other than Easee says it is ready to charge. The car does not kick into life and start receiving power.
- in the end, I went to the car, pressed the unlock button to release the cable, reinserted it and the car then negotiated and took the charge.

Hence, I dont think mine is going to kick back into life automatically like others have reported after their own red light errors.

I am also on Octopus Energy but that fails every time it tries to test the device out with an initial charge, so that doesnt give me any other scheduling options.

Questions…
- what am I doing differently to those who have it working - albeit with red-light error reports?
- when you say ‘schedule in the car’, do you mean set a target % and planned departure time … or is there some better scheduler that I have yet to discover in the myriad of menus?

Thanks in advance.

A fellow Beta Tester.

EDIT: I worked out the in-car charging settings using the manual charging setup. Will Gove that a go tonight and see if I get any more success.

Hi, I’ve just posted an update and with the scheduling from my PodPoint the car sometimes gives errors and sometimes not.

Two things I didn’t mention, one on talking to a PodPoint technicIan they suggested that I ensure no charging locations/schedules were stored in the car system If I was using the charger to control.

The second, I need to check, is with the no error charges I unlocked the car, didn’t open the door, plugged the power cable in and the car re-locked itself ( as I’d not opened door etc and I didn’t lock with the key). On one charge that wasn’t causing any errors I realised the car was unlocked (a few hours after plugging in) when I locked the car with the key I immediately got a cannot charge error. When I unlocked the car pulled the charging plug, re-inserted and left car to lock itself…. Complete charge no errors.…. this made me look back at successful charges, don’t think I actively locked the car.

For me using the car scheduler - setting a % charge and a departure time and then under the optimised charging setting manual charge start and stop times and lastly plugging the charger cable in (charger with no programme) the scheduling worked. I had other errors. The car scheduler cannot cope with variable cheap rate times so you need know them and can programme when to start and stop.

My errors on attempts using the car’s scheduler resulted in low charging rate, and what appeared to be the air suspension compressor continuously cycling and on one occasion a high voltage system error. Tried at the Porsche dealer with no issue so we are further investigating.

 

[b5djf]

Just to add to the previous reply, rather than control the car (as I have almost no mobile signal where I live), I have no option but to use the Zappi charger to control the charge so I never set anything in the car apart from the 80% limit.

I do however get different results depending on which charger I use, my Zappi negotiates with the car, the car always errors after 1 minute and then the cable is unlocked. As long as I don’t unlock the car, or remove the cable, the car charges as soon as the Zappi schedule allows it to.

I’ve tried it on a simple ‘granny’ charger and that is different - same thing happens when I plug it in, the car throws an error after 1 minute and unlocks the cable.
As long as I only start the charger once (say 23:30-05:30) it will charge succesfully but once it stops I get an error which it will not recover from unless I go to the car, unlock it, remove the cable and plug it back in again.

So for now i’m using the Zappi to control the charge under Octopus intelligent control and accept that it always errors when I first plug in - but it has been charging reliably like that.


@thealbs best of luck getting you car to control, other time of tariff users have been successful using that method.

 

[RichardM]

Just to add to the previous reply, rather than control the car (as I have almost no mobile signal where I live), I have no option but to use the Zappi charger to control the charge so I never set anything in the car apart from the 80% limit.

I do however get different results depending on which charger I use, my Zappi negotiates with the car, the car always errors after 1 minute and then the cable is unlocked. As long as I don’t unlock the car, or remove the cable, the car charges as soon as the Zappi schedule allows it to.

I’ve tried it on a simple ‘granny’ charger and that is different - same thing happens when I plug it in, the car throws an error after 1 minute and unlocks the cable.
As long as I only start the charger once (say 23:30-05:30) it will charge succesfully but once it stops I get an error which it will not recover from unless I go to the car, unlock it, remove the cable and plug it back in again.

So for now i’m using the Zappi to control the charge under Octopus intelligent control and accept that it always errors when I first plug in - but it has been charging reliably like that.


@thealbs best of luck getting you car to control, other time of tariff users have been successful using that method.

Hi, I’ve found that on a charger controlled charge if I unlock the car, plug cable in and lock the car with the key I get an error but the car charges. If I don’t go in the car after ive unlocked and plug charger in and let the car re-lock itself I don’t get any errors. May be worth a try.

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