[UK] Porsche Connect & My Porsche

[TWHMan]

I’ve got various tickets in with Smart Mobility to resolve - I will keep the thread updated if there’s anything pertinent to others.

One thing they kept asking me to do was open the My Porsche app, shake it vigorously which should open the instabug reporting feature - I’ve tried this on two different iOS devices and neither offer this functionality.

Please could others try and advise if this works for them?

TIA

Hi, in the My Porsche app, go to Accounts > Contact and Help > Report an issue.

 

[Flighty]

Hi, in the My Porsche app, go to Accounts > Contact and Help > Report an issue.

I don’t have that functionality in my app, for some reason it’s pulling Porsche North American config, despite me being in the UK, downloaded from UK App Store, no VPN, address all UK and vehicle link sent from Porsche GB to add vehicle to my existing account
…

 

[pmxams]

I got some feedback from Porsche regarding the issue of the images not appearing that I reported through the app bug functionality

"Thank you for your email and I am sorry for the issues you are experiencing.

We are currently facing an unplanned Disturbance affecting images of vehicles in the My Porsche App.

The responsible teams are already working with the highest priority towards a solution. We apologize for any inconvenience caused."

 

[Go4it]

I'm glad that it is not just me!
I picked up my Macan in December and to date charged overnight on about 4 occasions. Only once did the SoC get updated on the app. Each time the car said 80%, but the app refused to update from the pre charge level until I drove off. Luckily my Andersen charger tells me how many kWhrs have been downloaded overnight, so you know that the app is wrong.
I have been able to precondition the car, and to lock/unlock although it does take a couple of attempts to contact the server (Porsche ?). I've reported this to Porsche via the app although I don't expect I'll get a reassuring response as they are probably extremely busy! Disappointing though.

Porsche have responded today, advising that a server issue has been fixed. Thank you Porsche. All looks good so far.

 

[jm1883]

Porsche have responded today, advising that a server issue has been fixed. Thank you Porsche. All looks good so far.

Still not working for me, have sent another report off

 

[Karl]

Preconditioning and SOC etc still not workin!g!

 

[Flighty]

Preconditioning and SOC etc still not workin!g!

Yes I had a frozen up (with ice) vehicle this morning when I got to it, as the pre-conditioning had not worked.

 

[raybey]

My app hasn't had connection with the car since 8th Jan. Booked it in to get looked at but no available appointments until the end of March!

 

[jm1883]

My app hasn't had connection with the car since 8th Jan. Booked it in to get looked at but no available appointments until the end of March!

9th for me, I’m not sure it’s an issue an appointment will fix. Seems to be a widespread connectivity issue.

Does make you wonder what the poor salesmen are having to say at handover at the moment.

 

[raybey]

Hopefully it's just a connectivity issue. I did a factory reset and now cannot log back into the car with my profile as no connection

 

[iPadOnWheels]

This will not fix itself, I drove around for almost two month as a guest. The dealer can do a soft reset after which you'll see that qr code again.

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