Most recent My Porsche App update issues

[alxman]

After downloading the new My Porsche App yesterday, version 15.0.0 (v15.25.14 build 397), setting a Departure time is not longer possible as you get the message: “Something went wrong” “Please try again”.
Deleting and reinstalling the app didn’t help. Same with logging out and logging in again. Anyone else having this problem?

Sponsored

 

[justan]

Hello

Yes there is a problem with this update. In addition, the app no longer displays IONITY chargers on the map.

 

[Nikon]

I just updated the app at version 15.25.14 build 397. Setting a departure time is possible.
i t still exists at previous set charge times, I created a new one where I set a new departure time.

 

[Sideline]

I have version 15.25.14-pcna+118251 and all seems to be ok. I can set a Departure Time.

 

[JonoNZ]

Yeah, seems ok here too with the latest iOS version. The new watchOS app in this release is way more responsive and the release notes say it works standalone from the iPhone which is handy to have.

 

[RunningOnSolar]

Yeah, seems ok here too with the latest iOS version. The new watchOS app in this release is way more responsive and the release notes say it works standalone from the iPhone which is handy to have.

My experience is the similarly positive. The watch app is finally useful for me.

@alxman: have you trieda restart on your phone? I almost never restart, but in your case, it seems reasonable to try

 

[alxman]

My experience is the similarly positive. The watch app is finally useful for me.

@alxman: have you trieda restart on your phone? I almost never restart, but in your case, it seems reasonable to try

Yeah, I did a hard reset on the iPhone (vol up, vol down, side button) but it didn’t work. Deleted the My Porsche app and installed it again. Logged out of the app and logged in again. Both unsuccessful. I reset the car’s PCM by holding down the volume button. Still not working. I can set a departure time and date on the car’s PCM but no longer via the My Porsche app. I keep getting the same message (??). It used to work before updating the app. Interestingly, I was able to use the Apple Watch’s My Porsche app even before the update without any problems. It works the same way now.

 

[RunningOnSolar]

You have definitely taken every reasonable step. The only thing I can think of is trying with another device such as an iPad if you have one. Maybe also check available storage on your iPhone. Admittedly a long shot, but running out of any resource is bad news.

Otherwise, I would definitely get your dealer and possibly PCNA involved.

My car is going for a service tomorrow to hopefully finally resolve the hatch issue that has been acknowledged as a problem. Hopefully yours will get acknowledged too.

 

[jmaferreira]

Hi,

In December 2025 my app started to display the same symptoms.

I’ve contacted support, and they are trying to fix it without success so far.

Did you guys solved it?

 

[alxman]

Hi,

In December 2025 my app started to display the same symptoms.

I’ve contacted support, and they are trying to fix it without success so far.

Did you guys solved it?

This is how I fixed it back then (see attachment):

 

[MatC21]

I think they broke something in the last App update again. I also can’t access some charging stations, similar to last time when Ionity disappeared. The App also shows some extremely weird routes now with taking large detours to charging stations.

I would just wait for the next release of the app and not bother with a vehicle reset.

 

[TomekGnomek]

I think they broke something in the last App update again. I also can’t access some charging stations, similar to last time when Ionity disappeared. The App also shows some extremely weird routes now with taking large detours to charging stations.

It seems there are more issues like that - my usual charger is visible in the app but suddenly stopped being visible in the PCM and it recalculates the route immediately after receiving it from the app.

 

[jmaferreira]

I just got an answer back from porsche tech support.

It turns out that the solution is to remove all the existing departure times set in the vehicle. After that the app started to work properly. We can then move forward by adding the departure times again.

My guess is that the app introduced an new feature that was not compatible with the data stored in the vehicle. When the data was loaded into the app, if failed to render thus showing the error.

Hope this helps.

 

[alvaro]

I switched to a new iPhone and I do get my cars photo anymore, just the generic outline silhouette. I guess its better than the missing bumper photo I used to get...

 

[alxman]

I switched to a new iPhone and I do get my cars photo anymore, just the generic outline silhouette. I guess its better than the missing bumper photo I used to get...

Log out of the My Porsche app and then log in again as this may restore your car’s image. It worked for me.

Sponsored