Macan EV Software Update delaying delivery!

[Diego]

Congrats @Jetced, what an amazing car you got!!!

 

[byebye]

Dealership has told me that sofware updates have been resumed today for all their macan! A glimmer of hope

 

[Diego]

@byebye Fingers crossed

 

[byebye]

Thanks @Diego
Fortunately, there are so many people, like you, who share their delivery and ownership experiences. It helps me in my too long wait

 

[fsabek]

It has been two weeks since my turbo has been delivered to dealership. There was a stop on the delivery pending software update which took days for it to be made available by Porsche. Now they are trying to download it to the car and they said it is huge file from Germany and any WiFi hickups kicks them out and they need to attempt all over from the beginning. The manager said it could take few attempts. Keeping my fingers crossed that it goes through and I can take delivery of my car. Been a very long two weeks!!!

 

[fubar.droid]

Mine is still stuck at port and now the exit date is scheduled for 10/11. This is frustrating as hell.

 

[fsabek]

Mine is still stuck at port and now the exit date is scheduled for 10/11. This is frustrating as hell.

Let’s hope yours won’t have a software delivery stop!!

 

[Fleming23]

Mine is still stuck at port and now the exit date is scheduled for 10/11. This is frustrating as hell.

Same. Mine has now pushed back to 10/12.

 

[daveo4EV]

It has been two weeks since my turbo has been delivered to dealership. There was a stop on the delivery pending software update which took days for it to be made available by Porsche. Now they are trying to download it to the car and they said it is huge file from Germany and any WiFi hickups kicks them out and they need to attempt all over from the beginning. The manager said it could take few attempts. Keeping my fingers crossed that it goes through and I can take delivery of my car. Been a very long two weeks!!!

Porsche's state of the art OTA dealer service software update computer shown below…

 

[wmras]

Porsche's state of the art OTA dealer service software update computer shown below…

At least it is an upgrade from paper tape - my first computer experience!

 

[Senna]

My Macan 4 Upgrade Adventure:

My car arrived at the dealer on 09/23 (originally ETA was 09/20). They’ve started the upgrade process and made some progress, but one specific aspect is failing.

On 09/30, Porsche provided steps to resolve the upgrade issue.

On 10/01, they informed me that the procedure failed and that they needed to replace an "electric interior heater," part of the software upgrade that kept failing.

Today (10/03), the dealer mentioned that the part should arrive in Austin, TX, in 1.5 to 2 weeks, pending confirmation from Porsche.

If I hadn’t test-driven this car, I might feel less frustrated— it drives unbelievably well!

I’m starting my yoga classes today (WTF).

 

[fubar.droid]

My Macan 4 Upgrade Adventure:

My car arrived at the dealer on 09/23 (originally ETA was 09/20). They’ve started the upgrade process and made some progress, but one specific aspect is failing.

On 09/30, Porsche provided steps to resolve the upgrade issue.

On 10/01, they informed me that the procedure failed and that they needed to replace an "electric interior heater," part of the software upgrade that kept failing.

Today (10/03), the dealer mentioned that the part should arrive in Austin, TX, in 1.5 to 2 weeks, pending confirmation from Porsche.

If I hadn’t test-driven this car, I might feel less frustrated— it drives unbelievably well!

I’m starting my yoga classes today (WTF).

So some of these updates are failing because of a defective component?

 

[Senna]

So some of these updates are failing because of a defective component?

Yes, that’s correct. I believe we have a combination of issues: some cars are failing due to a lack of knowledge at the dealerships, while others, like mine, are due to a defective component.

 

[byebye]

And when there is a lack of knowledge, it’s becoming impossible to identify problems linked to defective component…
16 days, and still at the dealership…
This is my worst (no!)-delivery experience, by far.

 

[nulled]

My order got delayed actually a second time. This time with no pickup date... I am kind of disappointed by Porsche tbh... When I ordered my first car (Tesla), everything was smooth and was delivered on time. Is anyone familiar with the order cancellation processes?