Macan 4 EV - Octopus intelligent sync issue

[econinja]

Trying to register my macan EV4 for octopus intelligent go tariff. Manage to add the vehicle to the octopus portal, but when it comes to the test charge it times out and fails. Tried all the recommended fixes (rest the PCM, removed and added the vehicle to octopus portal several times over, run the battery down low etc) and still can’t get it to work.
has anyone experienced and overcome this please?

 

[MacanT]

I had similar issues. Now bypass the Octupus app and just charge the car manually using the Macan's internal timer for the cheap tariff times. I am sure Octopus Customer Service can resolve the issue if you phone them.

 

[VCDAcoach]

Having similar issues with OVO.

 

[RichardM]

Hi , not sure it’s your power supplier but the maker of the wall charger you have. I’ve a thread open as I cannot schedule charging from a PodPoint charger that has for last few years happily charged an Audi and a Skoda. Only listed yesterday but so far someone withe a Zappi charger and another PodPoint having same problems.

Please log problems with both Porsche dealer and the charger supplier.

 

[VCDAcoach]

I have queried this with both OVO, the charger supplier and Porsche.
The results are as follows. OVO don’t have the Macan listed [yet]. The Andersen charger folks say the unit cannot be updated and new bits are expensive! Alternative is to buy a 2024 unit at £1000. Porsche seem to be blissfully unaware
I have run 2 Taycan over 5 years with no issues whatsoever.
I’m hoping that OVO extract their digit and add the Macan EVs to their dropdown selection.
Big difference in unit cost £0.23/kW vs £0.07/kW

 

[Big Grack]

I have a 2024 Andersen A2 unit and am with Octopus. They will not recognise my Macan EV Turbo (they say they may in due course) so I just plug it in and charge the car when I need it - nobody seems to want to help..! Very unsatisfactory..

 

[stevieg]

Trying to register my macan EV4 for octopus intelligent go tariff. Manage to add the vehicle to the octopus portal, but when it comes to the test charge it times out and fails. Tried all the recommended fixes (rest the PCM, removed and added the vehicle to octopus portal several times over, run the battery down low etc) and still can’t get it to work.
has anyone experienced and overcome this please?

Hey so I had a load of problems too... I think it is just that the instructions are not very clear. This is what I did to resolve but everytime it failed, I had to remove the 'device' completely and add it again from scratch. Not a huge deal but one that meant the Octopus App had to be given access to 'My Porsche' everytime.

1. Add the device (your car and charger) to the app
2. Follow all the steps including loging into myporsche
3. Just before you start the test charge, make sure the charger is plugged in and your charger's app is set to ensure the charger is 'Always On' so it would just start charging as soon as you plug it in. Make sure the car also doesnt have any departure schedule or charging schedule set so it starts charging as soon as you plug it in.
4. With the car just starting or started the charge, initiate the test charge
5. Within 7 minutes, the car should suspend the charge automatically and the octopus app will have created a charging schedule automatically also. Leave the car plugged in and at the appropriate time between 11:30pm and 5:30am, the car will start charging to get you to the 80% (if thats whats defined in the Octopus App) needed.

The above worked for me but I have to say even following the successful charge, it isnt fail safe that it continues to work. However this is a fault of the car not being receptive to remote commands like departure pre-conditioning etc. It just loses connection for no reason.

Good luck and if all else fails, either call Octopus support (they are normally pretty good), or just set your charger to start and only charge between the 11:30pm and 5:30am for the 7p per KWh rate.

 

[huevohombre]

Having the same issue.
My car is recognised by the Octopus app but the test connection fails.
I have downloaded and reinstalled the Porsche, Octopus and Charger apps.
Run through all trouble shooting with Octopus, checked schedules and % charge limits.
Still no luck.....
One odd thing is that after the test failure, the Porsche app the 'charging plug not inserted', not sure if this is related. Also, Plug & Charge toggle on Porsche app will not work?
Any tips appreciated.

 

[SimonEV]

What was the resolution?

 

[W1NGE]

Hi , not sure it’s your power supplier but the maker of the wall charger you have. I’ve a thread open as I cannot schedule charging from a PodPoint charger that has for last few years happily charged an Audi and a Skoda. Only listed yesterday but so far someone withe a Zappi charger and another PodPoint having same problems.

Please log problems with both Porsche dealer and the charger supplier.

Ensure your EVSE is in dumb mode and has no programming enabled.

Let the app manage the process with PCM.

Power cycle the EVSE too to clear any cached settings.

 

[SimonEV]

The Octopus instructions before the Test Cycle are not very clear (to me). They want the charging to be “stopped“ before starting the Test Cycle. Complying with this request will cause the Test Cycle to fail.

Conversely, if there is nothing stopping the car charging when plugged in, the Test Cycle concludes successfully. You know the car is charging because the display in the car or App show the rate e.g., 7.2kW - or the light on the car or charger indicate that it is charging.

 

[thealbs]

I was having similar issues getting a test charge to work but (maybe by pure luck) managed to get it in the end. I've included details below in case it helps anyone else...

Macan 4S - I removed any charging limits or schedules as per earlier thread instructions
Easee Home charger - I removed the charging schedule.
I could always register the vehicle within Octopus and it said the car/charger combination is supported.
It always connected to the vehicle and logged into My Porsche without issues.

The test charge consistently failed however.

Sometimes it did the 7 minute 'Testing, testing 1,2,3' before filling and other times it just failed with a generic list of potential causes.

I followed the instructions earlier in this thread and allowed the car to start taking a charge before running the test but then got a different error from Octopus (shown below) saying that the vehicle was charging when the test started (which was true).

I finally tried timing it precisely, starting the Octopus test when the vehicle is in 'white mode' negotiating the start of its charging. I caught it at the point where the car had not initiated the charge but the vehicle and the charger were negotiating. It still did the 7 minute test but this time it returned a success. The only time in perhaps 20+ attempts previously.

Obviously this may well fail next time(!) but, on the assumption it doesn't;'t, then this may help others in future.

 

[W1NGE]

I was having similar issues getting a test charge to work but (maybe by pure luck) managed to get it in the end. I've included details below in case it helps anyone else...

Macan 4S - I removed any charging limits or schedules as per earlier thread instructions
Easee Home charger - I removed the charging schedule.
I could always register the vehicle within Octopus and it said the car/charger combination is supported.
It always connected to the vehicle and logged into My Porsche without issues.

The test charge consistently failed however.

Sometimes it did the 7 minute 'Testing, testing 1,2,3' before filling and other times it just failed with a generic list of potential causes.

I followed the instructions earlier in this thread and allowed the car to start taking a charge before running the test but then got a different error from Octopus (shown below) saying that the vehicle was charging when the test started (which was true).

I finally tried timing it precisely, starting the Octopus test when the vehicle is in 'white mode' negotiating the start of its charging. I caught it at the point where the car had not initiated the charge but the vehicle and the charger were negotiating. It still did the 7 minute test but this time it returned a success. The only time in perhaps 20+ attempts previously.

Obviously this may well fail next time(!) but, on the assumption it doesn't;'t, then this may help others in future.

Out of interest why do you need to perform a test charge in the first instance and is it a one off exercise?

 

[stevieg]

It's so the Octopus app can test that it can control your car and schedule the charges as the correct time. Normally you only get 6 hours of 7p per KWh but with the App controlling it you can get AS MUCH POWER AS YOU NEED at 7p to get the car to up to 100% by the time you set on your Octopus app. It's a great way to get much more than 6 hours of cheap electric by just scheduling with your charger app.

So the test charge is essential for the Octopus App to know that it can communicate successfully.

 

[thealbs]

It's so the Octopus app can test that it can control your car and schedule the charges as the correct time. Normally you only get 6 hours of 7p per KWh but with the App controlling it you can get AS MUCH POWER AS YOU NEED at 7p to get the car to up to 100% by the time you set on your Octopus app. It's a great way to get much more than 6 hours of cheap electric by just scheduling with your charger app.

So the test charge is essential for the Octopus App to know that it can communicate successfully.

Have you found it to be reliable Steve? Its my first run of it tonight but had a few issues when I let the EV Charger schedule previously.

Any issues with the car coming up with a charging error when it is first plugged-in if Octopus doesn't permit it to draw charge?

Also, I am assuming this is all controlled by some central Octopus server-side cleverness once configured, and it doesn't rely on the App being active on your mobile?

Cheers

Sponsored