Macan 4 EV - Octopus intelligent sync issue

[econinja]

Trying to register my macan EV4 for octopus intelligent go tariff. Manage to add the vehicle to the octopus portal, but when it comes to the test charge it times out and fails. Tried all the recommended fixes (rest the PCM, removed and added the vehicle to octopus portal several times over, run the battery down low etc) and still can’t get it to work.
has anyone experienced and overcome this please?

 

[MacanT]

I had similar issues. Now bypass the Octupus app and just charge the car manually using the Macan's internal timer for the cheap tariff times. I am sure Octopus Customer Service can resolve the issue if you phone them.

 

[VCDAcoach]

Having similar issues with OVO.

 

[RichardM]

Hi , not sure it’s your power supplier but the maker of the wall charger you have. I’ve a thread open as I cannot schedule charging from a PodPoint charger that has for last few years happily charged an Audi and a Skoda. Only listed yesterday but so far someone withe a Zappi charger and another PodPoint having same problems.

Please log problems with both Porsche dealer and the charger supplier.

 

[VCDAcoach]

I have queried this with both OVO, the charger supplier and Porsche.
The results are as follows. OVO don’t have the Macan listed [yet]. The Andersen charger folks say the unit cannot be updated and new bits are expensive! Alternative is to buy a 2024 unit at £1000. Porsche seem to be blissfully unaware
I have run 2 Taycan over 5 years with no issues whatsoever.
I’m hoping that OVO extract their digit and add the Macan EVs to their dropdown selection.
Big difference in unit cost £0.23/kW vs £0.07/kW

 

[Big Grack]

I have a 2024 Andersen A2 unit and am with Octopus. They will not recognise my Macan EV Turbo (they say they may in due course) so I just plug it in and charge the car when I need it - nobody seems to want to help..! Very unsatisfactory..

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