Macan EV Software Update delaying delivery!

[shawn]

Lucky you. I am in the first batch delivered to Western Canada (maybe the same batch for all Canadian dealerships). They got the cars last Friday and started tinkering with the software the following Monday (7th). I was to pick my car up Tuesday but they could not load the software properly. Going on day 2 so we shall see.

ok update for my delivery. The software load issue is contained to installs done at my dealership so they must have missed the memo . Anyway the new ETA Is Thursday ( 5 business days delay ). It is a hard stop for them as they have a Macan/Taycan event that evening and have to turn their demo Macan from a brick into a functional car. I will be asking about the nature of the issue. I will post pictures once I get it.

 

[fsabek]

ok update for my delivery. The software load issue is contained to installs done at my dealership so they must have missed the memo . Anyway the new ETA Is Thursday ( 5 business days delay ). It is a hard stop for them as they have a Macan/Taycan event that evening and have to turn their demo Macan from a brick into a functional car. I will be asking about the nature of the issue. I will post pictures once I get it.

Yes then they need to download the software update to each car separately. Some cars will have the update done in few hours with no issues and some cars will not be able to get the software updated for some reason. In my case it was a controller they want to replace and luckily have been shipped for Germany two days ago and are waiting on it to arrive.

 

[Senna]

Yes then they need to download the software update to each car separately. Some cars will have the update done in few hours with no issues and some cars will not be able to get the software updated for some reason. In my case it was a controller they want to replace and luckily have been shipped for Germany two days ago and are waiting on it to arrive.

My part arrived on October 7th. The dealer was honest and mentioned they were dealing with a staffing shortage in service. They started working on it on October 9th, and I just picked up my Macan 4. After replacing the part, everything is good with the software upgrade. The SA informed me that this issue affects about 25% of Macan EVs. I’ll share photos and impressions tomorrow; for now, I’m f… enjoying the car!

 

[fsabek]

My part arrived on October 7th. The dealer was honest and mentioned they were dealing with a staffing shortage in service. They started working on it on October 9th, and I just picked up my Macan 4. After replacing the part, everything is good with the software upgrade. The SA informed me that this issue affects about 25% of Macan EVs. I’ll share photos and impressions tomorrow; for now, I’m f… enjoying the car!

Congrats my friend enjoy!!!!!

 

[byebye]

My part arrived on October 7th. The dealer was honest and mentioned they were dealing with a staffing shortage in service. They started working on it on October 9th, and I just picked up my Macan 4. After replacing the part, everything is good with the software upgrade. The SA informed me that this issue affects about 25% of Macan EVs. I’ll share photos and impressions tomorrow; for now, I’m f… enjoying the car!

lucky you, enjoy!

no news for mine, sitting at the dealership since 19/9, so the only thing I have to do, is enjoying your joy

 

[KAMichael]

My friend (Macan 4) and I (Macan Turbo) have both been waiting. Our cars arrived at the port, but have not yet been transported to the dealer. The tracking system has moved the dealer ETA 3 times now, original pickup ETA was 9/20. Nobody has any idea why they’re both being delayed at the port. Do these update issues take place at the port as well, or just at the dealer? I’m in Southern California and even reached out to PCNA, but nobody has information as to the reason or a likely timeline for delivery at my dealer center. We started on this journey with our allocations back in January, after they first became available. The cars were originally supposed to arrive in July. It’s frustrating with no reliable updates - these are both 2024 models, 2025’s are expected next month.

 

[fsabek]

lucky you, enjoy!

no news for mine, sitting at the dealership since 19/9, so the only thing I have to do, is enjoying your joy

That’s not acceptable I don’t k is how you are able to put up with that lack of info. Unless the techs themselves don’t know!!! They need to be transparent!!

 

[shawn]

Lucky you. I am in the first batch delivered to Western Canada (maybe the same batch for all Canadian dealerships). They got the cars last Friday and started tinkering with the software the following Monday (7th). I was to pick my car up Tuesday but they could not load the software properly. Going on day 2 so we shall see.

ok update for my delivery. The software load issue is contained to installs done at my dealership so they must have missed the memo . Anyway the new ETA Is Thursday ( 5 business days delay ). It is a hard stop for them as they have a Macan/Taycan event that evening and have to turn their demo Macan from a brick into a functional car. I will be asking about the nature of the issue was. I will post pictures once I get it.

My part arrived on October 7th. The dealer was honest and mentioned they were dealing with a staffing shortage in service. They started working on it on October 9th, and I just picked up my Macan 4. After replacing the part, everything is good with the software upgrade. The SA informed me that this issue affects about 25% of Macan EVs. I’ll share photos and impressions tomorrow; for now, I’m f… enjoying the car!

25% is a really high failure rate…especially if we are talking about the same part (I.e. the controller). Fingers crossed mine is not affected by that