[UK] Porsche Connect & My Porsche

[SimonEV]

I cannot send any pre-conditioning instructions to the vehicle, or flash indicators etc.
Think this could be a back end application/ Porsche connect issue.

There is a problem with the backend application (server) that prevents sending requests to lock or unlock the car at the moment in the UK through the internet...

Defeats the object of the app somewhat, and, with this ice / frost in the UK at the moment, I’m cautious to open the doors without pre-condition first to melt the ice for fear of breaking a window!

However, if I walk outside and stand by the car I can start/stop pre-condition the car, lock/unlock the doors or flash the indicators with the My Porsche App.

 

[ukdriver]

It’s back working for me now (Uk here)

 

[Wobbler]

Me too. Let’s hope it lasts!

 

[jm1883]

Still not working for me! Have just reported the issue in the app.

 

[Flighty]

It did appear to be working, but believe it’s not again. Also, after yesterdays factory reset and going through the rigmarole of re-downloading apps, configuration of settings etc, when I came out to the vehicle this morning, it logged me into my account in the PCM but all configurations and applications were gone, almost as if something was pushed overnight by Porsche. It’s absolutely infuriating

 

[Flighty]

Anyone else getting this now?

 

[alxman]

@Timcat
Sorry to hear about your multiple issues. I hope they get it sorted soon.
Some have been unluckier than the others. I have had no issues at all, except plug & charge greyed out.
Once all sorted, I bet you will love your Turbo better

So many software issues with the Macan in the UK, more than elsewhere. Makes me wonder whether there is something different about the cellphone system there, or whether the car is “confused” when driving on the “wrong side” or “right side” (which is what people in the UK think). Not trying to think about conspiracies… Germans doing it on purpose due to their know “love for the British” or Chinese hacking the system to promote their cars! Just saying… lol

 

[Timcat]

So many software issues with the Macan in the UK, more than elsewhere. Makes me wonder whether there is something different about the cellphone system there, or whether the car is “confused” when driving on the “wrong side” or “right side” (which is what people in the UK think). Not trying to think about conspiracies… Germans doing it on purpose due to their know “love for the British” or Chinese hacking the system to promote their cars! Just saying… lol

You may actually be on to something. The UK is a European market with the same basic regulations as the EU, but we use miles not kilometres and we drive on the left. So the software for the UK has to be somewhat of a hybrid between the US (miles), the EU (many regulations) and Asia (driving on the left), which gives many opportunities for errors!

 

[SimonEV]

There are several differences between a LHD drive car - like the ones you see in the Porsche promotional videos - millions of kilometres tested in all weather conditions and those in the UK where we have RHD drive cars...

We have rural areas - where internet access is a little patchy at best. So how do you pre-condition the car without having to open the doors without internet access (see below)?

We have RHD cars so most of the car is the same except the RHD car has the controls on the "other side", so if nothing else changes, the wiring loom to most of the (same) parts on the dashboard is either a different part or one that is at least twisted/rotated to accommodate our RHD vagaries - worth testing?

HINT: if you don't have an internet connection, the My Porsche App complains that there is no internet connection, so you cannot use the App to access Vehicle functions and you cannot pre-condition the car from outside the car - not ideal on a frosty day when the windows are frameless and you don't want to open the doors too quickly...

However, all is not lost because you can still communicate with the car from outside. By using the remote key near to the car to unlock it, you can then connect to either the Macan or Macan_5GHz wireless network (these wakes up on unlocking the car with the key) and then use the My Porsche App to communicate and use the vehicle functions: pre-condition, lock/unlock or flash the lights etc., so the car can be pre-conditioned and later you can open the doors without worrying too much.

 

[Timcat]

We have rural areas - where internet access is a little patchy at best. So how do you pre-condition the car without having to open the doors without internet access (see below)?

If you are at home, connect the car to your home wifi (I also own a Tesla and you have to connect it to wifi for most software updates, so I'm used to doing this!), elsewhere, you will have the same issue with other cars (e.g., Tesla) where there is no 4/5G signal.

 

[LivingTheDream]

Anyone else getting this now?

Yup. Across the pond.

 

[pmxams]

Anyone else getting this now?

I have the same problem on a completely different car, i.e. a 911 992

 

[Bertone]

Today my 4 suddenly went from approx. 70% SoC (360km) til 0% (0 km). Everything is offline...

 

[W1NGE]

Nothing to do with the cell network and these types of issues plagued the Taycan in the early days (and still can occur from time to time). My theory is that back office housekeeping on a per region basis may knock out various services that you use through the app and can take a while to re-establish themselves.

There is also a problem between Android & iOS that I've noticed on the latest app release specifically in the Preheat / Pre-Condition / Pre-Climate (yes 3 different names for the same feature depending where you live) which depicts my car as if it were LHD (I'm an Android user).

Software quality (as we know by now) is a core weakness with the Porsche platform (VW CEO (Herbert Deiss) lost his job over it in 2022 as it impacted the group of which Porsche is part) and it will take time to address this - not only the app(s) but also the PCMs and vehicle design.

Not VW Group's finest hour.

 

[Flighty]

Nothing to do with the cell network and these types of issues plagued the Taycan in the early days (and still can occur from time to time). My theory is that back office housekeeping on a per region basis may knock out various services that you use through the app and can take a while to re-establish themselves.

There is also a problem between Android & iOS that I've noticed on the latest app release specifically in the Preheat / Pre-Condition / Pre-Climate (yes 3 different names for the same feature depending where you live) which depicts my car as if it were LHD (I'm an Android user).

Software quality (as we know by now) is a core weakness with the Porsche platform (VW CEO (Herbert Deiss) lost his job over it in 2022 as it impacted the group of which Porsche is part) and it will take time to address this - not only the app(s) but also the PCMs and vehicle design.

Not VW Group's finest hour.

I’ve got various tickets in with Smart Mobility to resolve - I will keep the thread updated if there’s anything pertinent to others.

One thing they kept asking me to do was open the My Porsche app, shake it vigorously which should open the instabug reporting feature - I’ve tried this on two different iOS devices and neither offer this functionality.

Please could others try and advise if this works for them?

TIA

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