Plug & Charge Issues

[BruceS2]

My Porsche app would not connect to the car...never has. But my phone did and Apple Car Play worked just fine. Hence Plug and Charge was not active. But I'm charging at home so I'll deal with that later...so yesterday is later. Car Play just stopped working. Phone showed still connected. After poking around with settings for a bit, I did the reset to factory settings and went about the process of setting up the car again. Not so bad now that I know the car better (1,400 mi).

Connected to my account, added my phone...but it wouldn't connect. So I'm thinking maybe the phone was behind issue...so rebooted the phone, then it connected fine. Signed into My Porsche app now and bingo, its connected Then I checked on Plug and Charge and it wasn't, but it asked to install the certificate, which took a while but finally loaded into the car. So I'm glad I went through the hassle got it running. There is hope.

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[davecrutchf]

My Porsche app would not connect to the car...never has. But my phone did and Apple Car Play worked just fine. Hence Plug and Charge was not active. But I'm charging at home so I'll deal with that later...so yesterday is later. Car Play just stopped working. Phone showed still connected. After poking around with settings for a bit, I did the reset to factory settings and went about the process of setting up the car again. Not so bad now that I know the car better (1,400 mi).

Connected to my account, added my phone...but it wouldn't connect. So I'm thinking maybe the phone was behind issue...so rebooted the phone, then it connected fine. Signed into My Porsche app now and bingo, its connected Then I checked on Plug and Charge and it wasn't, but it asked to install the certificate, which took a while but finally loaded into the car. So I'm glad I went through the hassle got it running. There is hope.

The dealership here in NJ has been great. They opened a ticket with Porsche and are taking the car into the shop to figure out the plug and charge. Hopefully it’s an easy fix as the multiple reboots weren’t working. Interestingly I’m seeing elsewhere that people have to have their computer swapped out for other reasons. The growing pains of a first year model.

 

[omarshahine]

I just got a message from my dealership that they fixed my Plug and Charge issues. I don't know what they did, but whatever it was - it took 3 days.

 

[SteveInKirkland]

From my experience, there were multiple problems in the process. The Plug & Charge problem required the factory reset for my car. And then there were problems getting the certificate into the car. And then there were problems configuring the certificate to be the default certificate for the EA / Plug & Charge account. Each one required a combination of waiting, user interface deciphering, And Porsche intervention.

It would not surprise me if a single human being in Germany was literally setting up every Porsche for Plug & Charge by hand.

 

[omarshahine]

Well my Plug and Charge is now fixed.

In addition, I reset the PCM and I was able to get it to work following the instructions from the service ticket (but needed to drive around a bit for the toggle to become enabled).

Here is what was in the service ticket:


A CLIENT A CLIENT STATES THE PLUG AND CHARGE FEATURE IN THE VEHICLE IS UNABLE TO FEATURE THE
BE USED, THE FEATURE IS "GREYED" OUT BOTH IN THE PCM AND IN THE BOTH IN THE
MY PORSCHE APP. PLEASE INSPECT/ADVISE

PERFORMED CONFIRMED CONCERN. PLUG AND CHARGE GREYED OUT. PERFORMED PROCEDURES
222/24 AND OUTLINED IN SY 222/24 AND NOTED TIME/DATE WOULD NOT CORRECT TO CURRENT
SUBMITTED DATE/TIME. PRMS SUBMITTED 3655754 AND NOTED TO WAIT UP TO AN HOUR.
PERFORMED COMPLETED AND STILL NO ACCURATE TIME/DATE. PERFORMED 30 POWER RESET ON
VEHICLE. PERFORMED EXTERNAL COMMUNICATION MODULE RESET AND CODED REAR
CAMERA AS PER INTEGRATION TEST RESULTS. PERFORMED PCM FACTORY RESET AND
TIME/DATE NOW ACCURATE. PERFORMED KEY CYCLE AND CYCLED COMPARABILITY
MODE. PLUG AND CHARGE NOW ACTIVE.
NUMEROUS TEST DRIVES IN AN ATTEMPT TO CORRELATE DATE/TIME VIA

 

[BruceS2]

It will do it again...the tech had no idea what the problem is. The system software has just not been totally flushed out. I'd feel better when they will do OTA updates.

 

[TomekGnomek]

I had no luck turning on Plug & Charge even after PCM factory reset.
However I was changing some settings and opened "privacy settings" menu.
You can turn on and off Porsche Connect service there.
Couple of minutes after this I was able to install cert in my app.
Plug & Charge started working Who knew...

 

[F2M]

I tried plug&charge at Ionity several times without success. The charge LED turns red after a minute and that's all. With the charging card everything works fine as expected. Therefore I don't care about that feature anymore and simply have the card in my hand when I leave the car.
Has anybody of you successfully charged the Macan without a charging card?

 

[SteveInKirkland]

I tried plug&charge at Ionity several times without success. The charge LED turns red after a minute and that's all. With the charging card everything works fine as expected. Therefore I don't care about that feature anymore and simply have the card in my hand when I leave the car.
Has anybody of you successfully charged the Macan without a charging card?

In the United States, I (and many others) use Electrify America with Plug & Charge (without a charging card). I (like many people) went through so many hoops to get Plug & Charge to work that we have no idea what process actually resulted in it successfully working.

 

[Awaz]

I had no luck turning on Plug & Charge even after PCM factory reset.
However I was changing some settings and opened "privacy settings" menu.
You can turn on and off Porsche Connect service there.
Couple of minutes after this I was able to install cert in my app.
Plug & Charge started working Who knew...

O'wow, if that really is the solution to Plug & Charge bane that many are encountering, then this should become a 'Good-to-Know' Porsche Tutorial.
I hope Porsche presenter Sabine is watching.

 

[craz8]

I'm with Steve - mine now works, but I don't know which of the things I did actually helped.

I did try the Privacy Settings today, but that didn't help until I restarted the Charging app, so it might already have been unlocked before that setting change. My feeling is that it probably was unlocked earlier, as the certificate had already been downloaded before I got to the final step today.

Anyway, I can now be unleashed on the local Electrify America stations, and finish the Homelink config that requires a ladder for my opener.

 

[Diego]

I had no luck turning on Plug & Charge even after PCM factory reset.
However I was changing some settings and opened "privacy settings" menu.
You can turn on and off Porsche Connect service there.
Couple of minutes after this I was able to install cert in my app.
Plug & Charge started working Who knew...

Thanks man, you did it!!!
Now my plug&charge works as should without a car reset (something I don’t want to do since everything worked fine except the P&C).
I just changed the privacy settings off and then again on and was able to turn on the P&C in the PCM and the app is now ready to download the certificate (before all was greyed out).
If someone else will report this as a solution I will add to the issue table and link your post.

 

[Awaz]

Thanks man, you did it!!!
Now my plug&charge works as should without a car reset (something I don’t want to do since everything worked fine except the P&C).
I just changed the privacy settings off and then again on and was able to turn on the P&C in the PCM and the app is now ready to download the certificate (before all was greyed out).
If someone else will report this as a solution I will add to the issue table and link your post.

Yes, it's a super resolution. It worked for me too.
This has been a bane of an issue for most.
Must try. It works

 

[Diego]

"Problem" and "solution" for P&C are now in the table of the "Issues Reported List for Macan EV Electric". Thanks again to @TomekGnomek .

 

[Frankie]

I had no luck turning on Plug & Charge even after PCM factory reset.
However I was changing some settings and opened "privacy settings" menu.
You can turn on and off Porsche Connect service there.
Couple of minutes after this I was able to install cert in my app.
Plug & Charge started working Who knew...

Tried it today and it works for me too!

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