Satisfaction survey - Poll for current Macan EV owners only

[PanameraFrank]

Everyone needs to keep in mind that most happy owners don't go on forums. Owners seeking answers do.

A poll on a forum is always going to show a high % of problems. I wouldn't say 15% is concerning for a forum poll. That's not to take away from people having problems; it sucks and Porsche needs to do better.

 

[GaryV]

I’d love to hear an update Gary. I took delivery of my Macan Turbo about a month ago and it was an amazing car. A week ago my car had the same ‘Chassis Failure’, ‘E-Sound Failure’ and I even had ‘Braking Function Limited’ and ‘All-wheel Drive System Failed.’

I immediately took my car to the dealership and noticed during the drive that the power steering and air suspension were no longer working.

After a few days waiting for the foreman to be free, I was told that the car also was showing hundreds of errors and it would be a while. Today they informed me that they ordered a new drive and chassis control unit. It is still TBD how long it will be to repair my car or even if this will fix all the issues.

Hopefully yours has been fixed Gary as that means there is hope for my Macan.

I wish I had an optimistic update. My turbo has been at the dealership for 3 weeks and we are no closer to a resolution. Car has been driven 200 miles by the techs and hundreds of errors reported out. Logs have been shared with Germany with no diagnosis. The only issue that was identified was water inside the front facing camera. The "theory" is that damaged sensors inside the unit could be the source of triggering this broad variety of error conditions. There is a high degree of skepticism by the local team but the plan was to proceed with a replacement. That was an over a week ago. No units are available in the US and Germany (after a week) has yet to respond with any notion of part availability, never mind a shipment date. They only acknowledge the receipt of the request. Keeping in mind, this was their idea but no urgency on their part.

So... after a call from a Porsche NA Customer Rep that handles Lemon Law issues, I met on Thursday with the GM and Service Manager. The most likely outcome is that Porsche will be repurchasing the car I had access to for grand total of 1 month and drove about 1,000 miles. I will need to get in que with a new order and hope that when it arrives sometime in 2025, the issue(s) have been identified and resolved.

Side note.... having stayed deeply involved during this process, I have a number of observations of how the Dealership, Porsche NA and Porsche AG interact and it is not a flattering picture. Particularly the total absence of urgency or any evidence of a customer centric perspective from Germany. You would think the Mac EV launch would be a critical time for ensuring customer success based on the importance of the Macan product line. From a customer perspective, I see a company culture that does not prioritize resolutions of significant customer issues. To be clear, the dealership has been great throughout this process but that requires a partner in Germany equally committed.

 

[dgkhn]

Why can't they/won't they "borrow" the part from a demo car just to test the theory, if nothing else?

 

[GaryV]

Why can't they/won't they "borrow" the part from a demo car just to test the theory, if nothing else?

David, excellent point and I should have included that in my earlier response. The dealership proposed that approach at our Thursday meeting. To do that they need approval from Germany (to my earlier point about how neutered the dealerships are). They requested approval on Friday morning and they do not expect to hear back from them until sometime next week. You would think that would be a no brainer thumbs up decision that could be made in a matter of minutes. Apparently everything takes days or weeks to deliberate.

 

[PanameraFrank]

Sorry to hear about your issues, that's incredibly frustrating. I've had a couple cars bought back and the back & forth is infuriating.

I highly doubt Porsche will let them harvest the part from another car, though. There are issues on their end with that idea from a liability pov and, frankly, they'd probably rather buy your car back at this point and get it sent to Germany for inspection as is.

Make sure you're getting compensated beyond the purchase price and getting money off your next order.

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